Child Care Advisor Lead

• Provide quality customer service to Child Care clients and co workers
• Serve as a support for the Child Care Supervisors
• Participate in the training and development of the Child Care Advisors 
• Act as a peer support to Child Care Advisors
• Manage cases for other employees and employees relatives
• Complete reports (Early Term)
• Resolve client concerns (face to face phone or email)
• Complete referred customer contacts and provide a update
• Participate in the facilitation of all staff meetings
• May serve as the Appeals 
• Accept and coordinate referrals for child care from authorized referral sources
• Provide informational support/instruction to parents as needed
• Refer suspected fraud or misuse to the Child Care Services 
• Participate in outreach initiatives
• Complete Company Academy trainings as assigned
• Perform additional duties as assigned

Qualifications :

• Bachelors degree from an accredited college or university and/or two years full-time experience in child development child care licensing or social service work 
• Excellent verbal and written communication skills
• Demonstrated customer service  and leadership skills
• Familiarity with the communities being served with knowledge and understanding of local needs and resources
• Use of personal vehicle may be required if so must have a current valid Drivers License with Good Driving Record and valid auto insurance

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Auxiliary aids and services are available upon request to individuals with disabilities.
Relay Texas: 1.800.735.2989 (TDD) 1.800.735.2988 (voice) or 711

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

No

Employment Type :

Full-time