Chief Operating Officer

We have exclusively retained Govig & Associates to conduct the search for our Chief Operating Officer.

If your experience aligns with this opportunity and you are interested in learning more please email your resume in confidence to:

Alison Drumm
Govig & Associates

Position Summary

The Chief Operating Officer serves as a key enterprise executive responsible for translatingWesleyLifesmission vision and strategic priorities into exceptional operational performance across the organization. Reporting to the President & CEO the COO provides executive leadership forWesleyLifesCommunities for Healthy Living home and community-based services and enterprise operational standards.This leader is accountable for advancing quality growth financial sustainability regulatory excellence customer and resident experience team culture and operational consistency acrossWesleyLifesfull continuum of services. The COO partners closely with the President & CEO Executive Circle Board of Directors and operational leaders to strengthen performance scale best practices develop future-focused services and ensureWesleyLifecontinues to lead with purpose compassion innovation and measurable impact.

Essential Job Functions & Responsibilities

Enterprise Operational Leadership

• Provide strategic and operational leadership acrossWesleyLifesCommunities for Healthy Living and home- and community-based services.
• Translate organizational strategy into clear operational priorities goalsaccountabilities and execution plans.
• Lead operational performance across independent living assisted living memory support long-term care transitional care home health hospice personal services community nutrition transportation and public health services.
• Ensure consistent implementation ofWesleyLifestandards service expectations regulatory requirements and operating practices across all locations and service lines.
• Strengthen accountability systems that support quality outcomes operational discipline financial performance and growth.
• Monitor key performance indicators and leadtimelyinterventions to address performance gaps or emerging risks.

Growth Innovation and Business Development

• Partner with the President & CEO and Executive Circle toidentifyand advance new markets services partnerships and growth opportunities.
• Lead operational planning fornew programs service lines communities and strategic initiatives.
• Support the development of innovative offerings that meet the evolving needs and preferences of current and future customers.
• AdvanceWesleyLifesability to serve older adults across a broader continuum of settings including home community and residential environments.
• Build and strengthen relationships with hospitals physicianspayers community partners and other stakeholders to support growth access census care transitions and revenue opportunities.
• Key partner in developing organizational growth and maximization plans including productsservicesand geographic markets.

Customer Resident and Team Experience

• Lead the continued development of a consistent differentiatedWesleyLifeexperience across all services and locations.
• Champion hospitality service excellence person-centered practices and meaningful engagement for residents clients families and team members.
• Partner with leaders across service lines to create integrated pathways that help customers move seamlessly within and betweenWesleyLifeservices.
• Build a culture of trust accountability collaboration innovation and results.
• Coach and develop leaders to strengthen team engagement performance communication organizational alignment and thoughtful succession strategy.

Quality Compliance and Risk Management

• Ensure operations meet or exceedapplicablelocal state and federal regulatory requirements.
• Provide executive oversight for quality compliance safety clinical and operational standards acrossWesleyLifeservices.
• Lead continuous improvement efforts using data performance indicators and best-practice operating models.
• Identifyoperational risks and ensuretimelyaction plans are developed implemented andmonitored.
• Promote a culture of regulatory readiness ethical decision-making transparency and excellence.

Financial and Performance Accountability

• Provide executive leadership to achieve annual operating census revenue margin expense and growth targets.
• Partner with finance and operational leaders to develop andmonitorbudgets forecasts business plans and performance improvement strategies.
• Ensure effective operational work plansand strategiesare in place for each location and service line.
• Align people technology marketing clinical financial and operational resources to support enterprise priorities.
• Lead large-scale projects and initiatives including planning implementation performance tracking and accountability for outcomes.
• Effectively translate strategy to execution in the business.

Governance External Leadership and Representation

• Participate in Board of Directors meetings and committee discussions as requested providing strategic operational insight and updates.
• RepresentWesleyLifewith external partners professional associations community organizations and public groups as may bewarranted.
• Stay informed about trends policy changes workforce dynamics consumer expectations and innovations affecting senior living health care and home and community-based services.
• PromoteWesleyLifesmission reputation and impact through active community and industry engagement.

Education & Experience

• Bachelors degree in healthcare administration business administration ora relatedfieldrequired.
• Ten or more years of progressive senior leadership experience in health care senior living aging services home and community-based services or a similarly complex service organization preferred
• Demonstrated experience leading multi-site or multi-service operations.
• Proven success leading leaders building accountability systems improving performance and executing enterprise strategy
• Strong financial acumen including experience with budgets operating performance growth planning revenue management and expense control
• Demonstrated ability to develop partnerships support business growth and leadcomplexorganizational change
• Exceptional communication presentation facilitation and relationship-building skills
• Ability to work effectively with a Board of Directors executive leaders operational teams residents clients families donors partners and community stakeholders
• Strong commitment to mission ethics service and the well-being of older adults
• Proficiencywith Microsoft Office (365) tools and comfort using data dashboards and technology to support decision-making
• Ability toresidein orrelocateto the greater Des Moines Iowa area
• Current and valid drivers licenserequired
• Experience overseeing regulated health care or senior living environments strongly preferred
• Nursing Home Administrator licensure in Iowa or ability to obtain licensure or reciprocity preferred

Required Experience:

Chief