Chief Operating Officer (COO)

FlexHris partnering withMAAR for a new role!

Chief Operating Officer (COO) Job Description:

Who We Are & What We Do:

The Memphis Area Association of REALTORS (MAAR) is one of Tennessees largest local REALTOR associations encompassing Shelby Fayette Tipton HardinHardemanand McNairy Counties. MAARs focus is serving and representing real estate professionals as well as providing real estate information to the public. We have a mission to work in cooperation with REALTORS to create a favorable environment for real estate commerce through legislative advocacy standards enforcement database managementcommunicationand professional development.

WhatWereLooking For:

We areseekinga strategic hands-on executive leader to serve as our Chief Operating Officer (COO).

The COO is a key member of the executive leadership team and works closely with the CEO and Board of Directors to ensure the organizationoperatesefficiently compliantly and in alignment with its strategic priorities. This leader will oversee internal operations financial coordination facilities management technology partnerships administrative functions and staff supervision.

The ideal candidate brings strong operational and financial experience within a nonprofit or association environment is comfortable wearing multiple hats anddemonstratessound judgment accountability and a solutions-driven mindset. This role requires a collaborative leader who can translate strategy into action whilemaintainingstrong internal systems and a culture of service excellence.

The COO reports directly to the CEO and works in partnership with Board committees vendors and external partners.

What Your Day Looks Like:

Operational Leadership & Administration

• Oversee daily internal operations to ensure alignment with the organizations mission strategic goals and member service priorities.

• Provide leadership and supervision todesignateddepartmental managers and administrative staff.

• Develop implement andmaintainoperational policies procedures and internal controlsappropriate fora small trade association.

• Oversee facilities management including maintenance planning and coordination of service providers.

• Maintain and manage vendor relationships to ensure high-quality cost-effective services.

• Serve as the primary liaison with the organizations outsourced IT provider to ensure technology systems effectively support staff and member needs.

• Identifyopportunities to improve systems workflows and service delivery to enhance overall organizational effectiveness.

Financial Coordination & Compliance

• Serve as the primary operational liaison with the organizations off-site bookkeeping firm ensuringtimelyandaccuratefinancial reporting.

• Partner with the CEO and external professionals to coordinate the annual audit process.

• Oversee preparation and submission of required annual government filings and association reporting requirements.

• Support the development implementation and monitoring of the annual operating budget.

• Ensure departmentsoperatewithin approved fiscal parameters and in compliance with applicable regulations.

• Promote sound financial stewardship and long-term sustainability through thoughtful resource management.

Organizational Leadership & Supervision

• Supervise designated staff and departmental managers (supervision structure to befinalizedin collaboration with the CEO).

• Provide coaching feedback and professional development support to assigned team members.

• Participate in hiring onboarding performance management and employee development processes.

• Foster a collaborative mission-focused culture that values accountability transparency and service excellence.

• Carry out supervisory responsibilitiesin accordance withcompany policies and applicable laws including interviewing hiring training performance management recognition and corrective action.

Board Support & Executive Partnership

• Serve as staff liaison to the Budget and Finance Committee.

• Prepare materialsprovideoperational insight and ensure follow-through on committee actions.

• SupportadditionalBoard committees or workgroups as assigned.

• Assist the CEO in preparing materials for Board meetings and ensuring operational follow-through.

• Collaborate closely with the CEO to translate strategic priorities into operational plans and measurableobjectives.

• Support long-term organizational sustainability through strategic operational planning.

General Responsibilities

• May require national travel up to 25% of job time including occasional overnight travel.

• Perform other related duties as assigned to support the organizations mission and operations.

Core Competencies & Expectations:

All employees are expected todemonstratethe following:

• Customer Focus
  Prioritize internal colleagues and external stakeholders. Manage challenging situations professionally and seek creative solutions to meet member needs.

• Interpersonal Skills
  Build andmaintainpositive respectful relationships with diverse individuals and groups. Resolve conflicts calmly and constructively whiledemonstratingcultural awareness and sensitivity.

• Teamwork
  Collaborate effectively communicate clearly follow through on commitments and take accountability for results. Offer support and contribute ideas that advance team success.

• Accountability & Reliability
  Take ownership of decisions and outcomes. Deliver on commitments with minimal supervision while adapting to changing priorities.

• Compliance & Quality
  Ensure accuracy meet deadlines andmaintainhigh standardsof quality. Demonstrate commitment to continuous improvement and adherence to policies and regulations.

• Initiative & Problem Solving
  Act proactivelyidentifyissues early and pursue thoughtful solutions. Exercise sound judgment indeterminingwhen to act independently and when to seek guidance.

• Communication Skills (Verbal & Written)
  Communicate clearly concisely and professionally. Effectively conduct meetings prepare reports and interpret regulatory or professional documentation.

• Adaptability & Self-Awareness
  Remain focused under pressure respond positively to change accept constructive feedback and demonstrate professional conduct at all times.
• Engagement
  Demonstrate passion for the organizations mission inspire others and build collaborative internal and external relationships that strengthen impact.

Required Skills:

• Strong leadership communication and organizational skills preferably within a nonprofit or association environment.

• Experience coordinating audits financial reporting and compliance requirements.

• Demonstrated ability to work collaboratively with Board members committees and external partners.

• Comfort working in a hands-on environment where leaders manage multiple functional areas.

• Detail-oriented solution-driven adaptable and highly organized.

Education & Experience:

• Bachelors degreerequired; masters degree preferred.

• Minimum of 710 years of experience in finance operations or a related field within a nonprofit or association environment.

• Minimum of five years of experience in a leadership role with supervisory responsibilities.

Work Environment:

• Work is performed primarily in an office setting withappropriate equipmentprovided.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Occasional travel including overnight travel may berequired.

Flex HR uses AI tools for document drafting and meeting transcription only. All candidate evaluation and hiring recommendations are made by a human recruiter. Flex HR sources candidates through third-party platforms including Indeed and LinkedIn which operate independently and may use AI within their own technology.