Enter a job title or keyword
Chief Operating Officer (COO)
Job Location:
Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
17 July 2026 (30+ days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Chief Operating Officer (COO)
The Chief Operating Officer (COO) serves as a key member of the executive leadership team and is responsible for overseeing the organizations day-to-day operations. The COO translates the organizations strategic vision into operational success by leading service delivery compliance initiatives quality improvement efforts and operational growth. The COO works closely with department leaders to ensure exceptional outcomes for individuals served employees and stakeholders.
Reports to: Chief Executive Officer
Key Responsibilities:
- Provide leadership and oversight for all operational functions including Home Health Medicaid Waiver Services Clinical Operations Compliance Human Resources Quality Assurance and Administrative Services.
- Ensure high-quality person-centered services are delivered in compliance with agency policies regulatory requirements and best practices.
- Monitor operational performance staffing productivity service outcomes and key performance indicators (KPIs).
- Develop and implement operational processes that improve efficiency effectiveness and customer satisfaction.
- Lead continuous quality improvement initiatives and operational excellence efforts across all service lines.
- Ensure compliance with all federal state Medicare Medicaid Medicaid Waiver and Home Health regulations.
- Maintain organizational readiness for licensing reviews accreditation surveys audits and regulatory inspections.
- Oversee incident management corrective action plans risk management activities and quality assurance programs.
- Monitor compliance with Indiana Administrative Codes (460 IAC) Medicare Conditions of Participation and applicable employment regulations.
- Collaborate with leadership to identify compliance risks and implement proactive solutions.
- Provide direct leadership coaching and support to directors managers and department leaders.
- Foster a culture of accountability collaboration customer service excellence and continuous improvement.
- Support recruitment retention workforce planning succession planning and employee engagement initiatives.
- Oversee staff orientation education training and professional development programs.
- Promote organizational values and maintain a positive mission-driven workplace culture.
Qualifications:
- Masters Degree in Healthcare Administration (MHA) Business Administration (MBA) Nursing Public Health or related field preferred.
- Minimum of five (5) years of senior leadership or operational management experience in healthcare or related human services.
- Demonstrated success in regulatory compliance operational leadership quality improvement and team development.
- Excellent communication problem-solving and decision-making abilities.
- Ability to analyze operational data and implement performance improvement strategies.
- Strong interpersonal skills and ability to build relationships with employees stakeholders and community partners.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Frequent use of hands and fingers for typing writing and operating office equipment.
- Ability to communicate clearly via phone video conferencing and email.
- Ability to participate in extended virtual meetings and presentations.
- Ability to travel occasionally for leadership meetings site visits conferences state meetings or partnership development as needed.
While performing the duties of this job the employee is regularly exposed to an office environment in which the noise level is usually low to moderate. The employee is occasionally exposed to outside weather conditions as well as Individual residences in which the noise levels are usually moderate.
LEL Home Services is an Equal Opportunity Employer. We are committed to fostering cultivating and preserving a culture of diversity equality and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by law.
Required Experience:
Chief
About Company
At LEL Home Services, you are more than just a number - you are family. We work with individuals with intellectual and developmental disabilities and their families to live their best life, funded by the Medicaid Waiver.
