Chief of Staff, CEO

Pendo is seeking a strategic proactive Chief of Staff to serve as a trusted advisor and partner to our CEO. This highly visible role will help shape and advance company priorities drive cross-functional alignment and enable effective decision-making across the executive team. The ideal candidate is a sharp analytical thinker who thrives in complexity brings clarity to ambiguous situations and moves seamlessly between strategy and execution. Youll bring an independent and balanced point of view build trusted relationships across the organization and help translate the CEOs and executive teams priorities into meaningful business outcomes.

This role is based in our Raleigh office and requires travel.

Honestly there is no day-to-day for this job -- thats the point. Were looking for a heat-seeking missile to direct at the companys hardest problems. Yes youll be a member of our C-team helping to maximize our teams entire effectiveness including our strategy planning goal-setting etc. Were not looking for a facilitator or agenda-creator. Were looking for someone who can synthesize data form opinions and tackle problems with minimal supervision.

• Strategic planning and operating cadence: Drive the companys strategic planning and operating rhythm including annual thematic goals and quarterly OKRs. Partner with executive leaders and program owners to establish priorities track progress and surface issues requiring leadership attention.
• Tackle the hard problems: Take on complex high-impact problems with minimal direction. Identify root causes bring together the right perspectives to shape the path forward and drive the work to a measurable outcome.
• Turn executive priorities into measurable results: Translate critical priorities into coordinated action across the organization. Mobilize the right leaders remove obstacles establish accountability and sustain momentum through delivery.
• Executive and board communications: Develop high-quality narratives and materials for board investor executive and other high-stakes meetings. Distill complex information into clear compelling communication tailored to the audience and desired outcome.
• Leadership meetings and offsites: Lead executive team meetings and offsites in close partnership with the CEO. Shape agendas around the highest-leverage business issues and facilitate focused discussion debate and decision-making.

Beyond the qualifications we hire through a specific lens. These arent buzzwords; theyre the things well actually look for in how you talk about your work.

Youre a builder not a maintainer.

Youre most energized when there isnt a clear path yet and you get to define it. You dont wait for direction; you identify gaps shape solutions and drive them forward. At Pendo great Chiefs of Staff dont just follow instructions; they operate as strategic advisors influencing decisions guiding stakeholders and elevating how we work.

Youre AI-curious

Youre not using AI tools occasionally. Youre rewiring how you work around them. Youre faster sharper and more prolific because of it and you bring that energy to everything how you approach your work how you prep how you communicate how you think. We want someone who sees AI as a multiplier not a shortcut.

• Progressive experience in a technology top-tier consulting investing or another high-performance environment.
• Experience partnering directly with a founder CEO or senior executive and personally owning enterprise-level initiatives from strategy through implementation.
• A track record of delivering measurable cross-functional business outcomes across complex senior-stakeholder environments.
• Strong understanding of how product go-to-market customer experience finance and operations work together.
• Exceptional strategic judgment and analytical ability including the ability to make sound recommendations with incomplete information.
• Executive presence with the ability to influence align and constructively challenge senior stakeholders.
• Excellent written and verbal communication skills including the ability to produce decision-ready presentations and board materials.

• Experience across multiple company stages from early growth through scaled operations.
• A combination of consulting investing or strategy experience and hands-on operating leadership.
• Experience with enterprise transformation operating-model design product-led growth or multi-product SaaS.

Pendo was founded in 2013 by former product managers who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve societys experience with software. Come join one of the fastest-growing startups supported by best-in-class institutions like Battery Ventures Salesforce Ventures Spark Capital and Meritech.

Pendo Core Values: Bias to Act Hone Your Craft The Team is Pendo and Maniacal Focus.

Location: Pendo is a hybrid -office 3 days per week unless designated remote.

Compensation: The expected salary range for this role to be performed in Raleigh NC is USD $203000 - USD $244000 base plus a bonus target and equity

Benefits: Pendo offers highly competitive employer-heavy coverage in the United States including $0 premium options strong 401(k) match equity and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds experiences abilities and perspectives.

Accessibility: Pendo is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process please send a request to: All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.