CHG Call Center Agent

Job Title: Call Center AgentCompany: Circa Hospitality GroupLocation: 302 BuildingReports To: Call Center ManagerPOSITION OVERVIEW:As a Call Center Agent you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations managing inquiries and routing calls to the appropriate departments. Youll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all RESPONSIBILITIES: Answer incoming calls and assist with hotel reservations guest inquiries and general as a central operator by efficiently directing calls to the appropriate departments across all three up-to-date knowledge of hotel amenities room types rates promotions and property-specific computer systems and software to access and manage customer data a high level of professionalism and accuracy in all guest escalated or difficult calls with patience empathy and data entry and record-keeping as to all company policies procedures and regulatory and exceed quality assurance goals productivity benchmarks and customer satisfaction tasks and manage time effectively in a fast-paced ever-evolving current with internal updates changes to procedures and new :Experience: Previous call center or customer service experience Skills: Strong verbal and written communication abilities. Bilingual (English/Spanish) is a Skills: Ability to navigate multiple computer applications and phone systems with -Solving: Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and Skills: Ability to build rapport with guests and maintain composure under Skills: Excellent attention to detail and multitasking : Willingness to work varying shifts including weekends and holidays based on business : Open to change coachable and quick to adjust to new procedures or :Competitive hourly payHealth dental and vision insurancePaid time offOpportunities for growth and advancementEmployee discounts at Circa Hospitality Group propertiesABOUT CIRCA HOSPITALITY GROUP: Circa Hospitality Group is a dynamic and fast-growing company committed to creating exceptional guest experiences across all of our properties. Known for innovation and excellence in hospitality we are building a centralized Call Center that will serve as the communication hub for all three of our properties. Were looking for professional proactive and customer-focused individuals to join our team as Call Center : This job description is intended to convey information essential to understanding the scope of the Call Center Agent role. It is not intended to be an exhaustive list of skills efforts duties or responsibilities associated with the position. Management may modify duties and responsibilities as needed to meet the evolving needs of the company.