Chef Concierge

Recognized as a Tennessean Top Workplace Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End team members support 341 upscale rooms two dining venues and 24000 sq. ft. of premier event space.

Who We Are: Founded in 1960 Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office every rolefrom Guest Services to Finance Culinary to IToffers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age race color religion sex sexual orientation gender identity national origin veteran or disability status that makes you you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits 401(k) retirement plans with company match
• Paid Sick Days Vacation Holidays & Paid Bereavement
• 401(k) retirement plans with company matching
• Pet Insurance and Paid Pet Bereavement
• Free onsite parking and 50% off monthly bus passes
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Training & Development opportunities career growth
• Tuition reimbursement
• Team Member Hotel discounts other perks & more!
• Benefits are subject to eligibility and may vary by position

What Were Looking For:

A personable knowledgeable and service-driven Chef Concierge who is passionate about creating exceptional guest experiences. The ideal candidate has a strong commitment to hospitality concierge excellence and personalized service. This individual anticipates guest needs provides expert recommendations and assistance and ensures every interaction reflects the highest standards of professionalism warmth and attention to detail leaving guests with memorable and lasting impressions.

Who You Are:

• Hospitality Professional: An approachable individual with a warm professional demeanor who fosters a welcoming environment for guests team members and visitors while exemplifying the highest standards of hospitality.

• Guest-Focused & Service-Driven: A hospitality professional dedicated to delivering exceptional guest experiences with a passion for anticipating needs exceeding expectations and creating memorable stays.

• Effective Communicator: An individual with outstanding verbal and written communication skills capable of engaging effectively with guests team members vendors and hotel leadership with clarity professionalism and discretion.

• Proactive & Adaptable: A resourceful professional who takes initiative manages multiple priorities with ease and responds effectively to changing situations in a fast-paced hospitality environment.

• Veterans and military spouses encouraged to apply

What Youll Do:

• Ensure all guest information reservations and service requests are fulfilled promptly professionally and with exceptional attention to detail.

• Deliver personalized concierge services including dining entertainment recreation transportation and local attraction reservations and recommendations.

• Promote hotel amenities food and beverage outlets special events and recreational offerings to enhance the guest experience and drive revenue.

• Coordinate VIP guest experiences including arrival amenities guest room inspections special requests and personalized follow-up to ensure satisfaction.

• Serve as a primary resource for guests by providing accurate information directions and recommendations tailored to individual preferences.

• Ensures that all printed materials are accurate timely and designed to meet Loews Hotels standards.

• Partner with Sales Meetings & Events Food & Beverage and external vendors to coordinate transportation group activities special events and unique guest arrival experiences.

• Lead train coach and motivate Guest Services initiatives maintaining service excellence standards.

• Maintain the appearance organization and presentation of the concierge desk lobby guest-facing materials and information displays.

• Build and maintain strong relationships with local businesses attractions dining establishments and entertainment providers to enhance guest offerings.

• Resolve guest concerns with professionalism and urgency ensuring positive outcomes and guest satisfaction.

• Ensure compliance with all hotel policies safety standards emergency procedures and brand service expectations.

• Foster a collaborative guest-focused culture through teamwork communication professionalism and continuous development.

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigned

Your Experience Includes:

• Minimum of three (3) years of concierge guest services front office or luxury hospitality experience required including at least one (1) year in a leadership or supervisory capacity preferred.

• High School Diploma or relevant work experience required.

• Demonstrated experience delivering personalized high-touch guest service in a hotel resort or luxury hospitality environment.

• Strong knowledge of local attractions dining entertainment transportation and destination services with the ability to provide tailored recommendations and curate exceptional guest experiences.

• Experience coordinating VIP arrivals special requests amenities and guest itineraries with a high level of professionalism discretion and attention to detail.

• Certified Concierge Professional (CCP) Les Clefs dOr membership or other hospitality-related certifications preferred.

• Excellent verbal and written communication organizational and problem-solving skills with the ability to effectively manage multiple priorities in a fast-paced environment.

• Ability to stand and walk for extended periods of time required.