Chat Support Clerk

AUTO HAUS of Yorktown and Williamsburg is seeking a reliable and customer-focused Chat Support Clerk to assist customers through online chat and digital communication channels. The ideal candidate will provide prompt professional responses help resolve customer inquiries and maintain accurate records of customer interactions.

Location: United States (Remote)

• Respond to customer inquiries through live chat and online messaging platforms.
• Provide accurate information regarding vehicles services appointments and general inquiries.
• Assist customers with questions and direct complex issues to the appropriate department.
• Maintain a professional courteous and helpful tone in all communications.
• Record and update customer information accurately in company systems.
• Manage multiple customer conversations while maintaining attention to detail.
• Follow established customer service procedures and company guidelines.
• Escalate unresolved issues when necessary.
• Maintain confidentiality of customer and company information.
• Meet established response-time and customer-service standards.

• High school diploma or equivalent preferred.
• Previous customer service clerical administrative or chat-support experience is a plus.
• Strong written communication and typing skills.
• Comfortable using computers email chat platforms and standard office software.
• Excellent attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities.
• Strong problem-solving and customer-service skills.
• Ability to work independently in a remote environment.
• Reliable professional and dependable.

AUTO HAUS of Yorktown and Williamsburg is an Equal Employment Opportunity (EEO) employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race color religion sex pregnancy sexual orientation gender identity national origin age disability genetic information veteran status or any other status protected by applicable federal state or local law.

We welcome qualified applicants from all backgrounds and are committed to maintaining a professional inclusive and respectful workplace.

Required Skills:

Customer ServiceCustomer TrainingCustomer Success