CHAT SUPPORT AGENT

Job Overview

Debiopharm is seeking a dedicated and articulate Chat Support Agent to join our growing team. This is a full-time position based in Virginia Beach Virginia United States. We are a forward-thinking organisation committed to delivering exceptional customer experiences. The ideal candidate will be a tech-savvy professional with a passion for helping this role you will be the first point of contact for our customers providing timely and effective solutions via our live chat platform. The offered compensation for this role is between $25 and $35 USD per hour.

Responsibilities

Engage with customers in a professional and friendly manner through live chat to answer questions and resolve issues.
Provide accurate valid and complete information by using the right methods and tools.
Identify and assess customers needs to achieve satisfaction.
Troubleshoot product and service problems by clarifying the customers complaint determining the cause of the problem and explaining the best solution.
Keep records of customer interactions and process customer accounts.
Follow communication procedures guidelines and policies consistently.
Collaborate with other team members and departments to optimise the customer experience.
Provide feedback on the efficiency of the customer service process.

Qualifications

Proven experience in a customer support role preferably as a chat support agent.
Exceptional written communication and interpersonal skills in English.
Strong typing skills with a high degree of accuracy.
Familiarity with CRM systems and practices is advantageous.
Excellent problem-solving skills and the ability to think on your feet.
A patient and empathetic attitude towards customers.
Ability to multitask prioritise and manage time effectively.
A minimum of a high school diploma or equivalent is required.

Benefits

A competitive hourly wage and regular performance reviews.
Comprehensive benefits package including health dental and vision plans.
Generous paid time off and holiday allowance.
Opportunities for continuous learning and professional growth.
A positive supportive and collaborative company culture.