Channel Insights Manager

We are seeking a strategic data-driven Channel Insights Manager to join our Operations and Supply Chain organization. This role is accountable for driving performance visibility partner outcomes and cross-functional alignment across our service and channel ecosystem. 

The Channel Insights Manager plays a critical role in safeguarding service level agreements (SLAs) maintaining brand health and translating performance insights into actionable strategies that improve customer experience operational efficiency and partner performance.  Operating at a Functional Manager level this role is responsible for delivering against departmental objectives influencing cross-functional priorities and guiding decision-making through advanced analytics structured problem-solving and stakeholder partnership.

What Youll Be Doing:

Performance Insights & Business Ownership:

• Own end-to-end channel performance insights including monitoring and analyzing SLAs operational KPIs and partner scorecards to ensure consistent performance against expectations.
• Translate data into actionable insights that inform business decisions including identifying trends root causes and opportunities to improve cost service levels and customer outcomes.
• Establish and refine performance measurement frameworks that align with organizational priorities and drive accountability across internal and external stakeholders.

Strategic Problem Solving & Continuous Improvement:

• Identify and diagnose complex operational issues impacting partner performance brand health or customer experience and lead cross-functional efforts to resolve root causes.
• Develop and implement scalable solutions and process improvements that enhance efficiency reduce variability and strengthen channel execution.
• Proactively identify risks through sentiment tracking and performance analysis and design mitigation strategies to protect brand standards.

Partner & Cross-Functional Leadership:

• Serve as the primary insights partner and liaison between external channel partners and internal teams (e.g. Field Operations Marketing Supply Chain) ensuring alignment on goals performance expectations and improvement plans.
• Influence partner behavior and internal priorities through data-driven recommendations and structured action planning.
• Drive alignment across teams by synthesizing insights into clear compelling narratives for leadership and stakeholders.

Action Planning & Execution:

• Lead the development of performance action plans in response to partner feedback SLA gaps or emerging risks ensuring clear ownership timelines and measurable outcomes.
• Track execution progress and hold stakeholders accountable to commitments adjusting strategies as needed to deliver results.

Functional Leadership & Capability Building:

• Contribute to departmental planning by identifying resource needs prioritizing work and aligning initiatives to strategic objectives.
• Establish best practices for insights generation reporting and stakeholder communication across the function.
• Coach and mentor team members or peers on analytical thinking insight development and effective stakeholder engagement.

Qualifications :

• Bachelors degree with 5 years of experience in operations analytics or partner/channel management
• Demonstrated ability to own business performance identify root causes and deliver measurable improvements.
• Strong understanding of operational workflows (e.g. claims/service lifecycle) and partner-driven customer experience impacts.
• Advanced analytical and problem-solving skills with experience translating data into actionable insights.
• Proficiency in SQL Tableau Power BI or similar tools to analyze and communicate performance trends.
• Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority.
• Strong communication and relationship management skills with experience working across internal teams and external partners.
• Ability to navigate ambiguity prioritize effectively and make decisions that impact team or functional outcomes.
• Deep understanding of customer experience principles and brand standards

Additional Information :

At SquareTrade youll have access to:  

• Medical dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)   
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension 
• $75/month budget to help prioritize your physical wellbeing 
• $80/month stipend to subsidize connectivity costs 
• Mental health resources including free 1:1 therapy coaching sessions and digital resources 
• Supportive leave policies 
• Flexible Time Off Policy in addition to 9 Company Holidays 
• Tuition reimbursement up to $5250 per year to further your personal educational advancement desires 
• Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team 
• Various corporate perks and discounts 

SquareTrade estimates the possible base compensation for this role if hired in the U.S to be in the range: $109K-$140K

SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. 

The candidate(s) offered this position will be required to submit to a background investigation. 

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Remote Work :

Yes

Employment Type :

Full-time