Change Mgmt Lead, Finance Transformation

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

The Finance Innovation & Transformation (FIT) team at eBay is eBay Finances newest organization developed to serve the CFOs strategic priorities of improving Finance efficiency scalability control and decision quality through process modernization automation and AI. We identify high-impact opportunities craft scalable solutions and embed them into day-to-day workflows across teams globally. We have a robust roadmap of in-flight projects to reduce manual work standardize recurring processes and enable more real-time data-driven insights.

Reporting to the Strategy & Ops Senior Manager this Change Management Lead position serves as the primary coordinator for change management within FITs portfolio of AI automation and process transformation efforts. Engaging with Accounting Tax Treasury FP&A Internal Audit Risk and other Finance functions you will assist in ensuring new capabilities are embraced and produce tangible business benefits. Youll collaborate closely with business experts technical teams PMO and leadership to plan and implement communications training collaborator involvement rollout adoption monitoring and continuous refinement across multiple simultaneous initiatives.

This is a highly collaborative hands-on role for someone who enjoys proactively managing diverse collaborators navigating ambiguity and helping people embrace new ways of working.

• Direct change management strategy and implementation across AI automation and Finance transformation initiatives from planning through sustained adoption.
• Develop and deliver collaborator engagement communications training readiness and rollout plans tailored to different Finance audiences.
• Work closely with PMO business development and other teams throughout the solution lifecycle to proactively identify risks dependencies and adoption barriers including timing of Finance cycles and Infosec requirements.
• Partner with Finance SMEs to translate technical solutions into practical user-friendly learning experiences and enablement materials including reference guides and demos.
• Track adoption business outcomes and value realization using feedback and data to continuously improve solutions and change strategies.
• Support ongoing improvements to enterprise platforms such as SAP Anaplan and other Finance systems by planning and completing change activities.
• Flex to facilitate other project activities such as user acceptance testing deployment hypercare and cross-functional coordination.
• Contribute across the broader FIT organization on communications enablement AI adoption and other strategic and operational initiatives as business needs evolve.

Requirements:

• 3 years of experience leading organizational change user adoption training or transformation initiatives in a complex matrixed environment with global teams.
• Strong collaborator management skills with the ability to influence and build trust across business technical and leadership audiences.
• Experience developing communications training and adoption strategies that drive measurable behavior change not just awareness.
• Comfort managing multiple initiatives with a bias toward action quickly learning new domains and responding to shifting priorities.
• Excellent written and verbal communication facilitation and presentation skills.
• Ability to work effectively with everyone from first-time users to senior executives as an empathetic approachable and adaptable team member.
• Familiarity with AI tools and change management related to AI adoption.
• Experience using PMO and collaboration tools (e.g. Jira Airtable Google Suite Tableau) to coordinate work track adoption and report progress.

Preferences:

• Highly preferred: Working knowledge of Finance processes and enterprise business systems.
• Bonus: Demonstrated ability to thoughtfully employ LLM tools (e.g. ChatGPT Gemini Claude) to make day-to-day work easier hasten delivery and build repeatable workflows and guidelines that promote consistent team adoption and boost efficiency while preserving critical thinking and judgment.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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