Change Management Lead, Employee Success

JPMorganChase is on a mission to deliver a first-class employee experience to find keep and grow the right talent to drive our business for today and tomorrow. We believe the employee experience is the sum of every interaction an employee has with the firm and we are committed to building these experiences and journeys with the employee at the center.

Our global change and readiness team partners with teams across the firm who are building and improving all employee experiences to help the firm prepare and adopt big changes while navigating everyday workforce activities.

As a senior Change Management Lead in Employee Experience (EX) and HR functions you will help us successfully navigate the integration and improvement of our experiences.

Job responsibilities
Lead change & readiness for one or more products and/or a Portfolio; know your product(s) and be an expert in the customer experience (the problems/opportunities desired outcomes data/metrics servicing model feedback etc.)
Build & manage integrated change plan coordinating with Comms Content Learning etc.
Be in lock step with your aligned Product Manager(s) and Functions; actively understand and provide input into prioritization of the product roadmap and scope of technology enhancements improvements and other change initiatives
Deliver all elements of change and readiness work managing the team to ensure activities are completed effectively and efficiently working with readiness partners and socializing with key senior leaders and other stakeholders along the way
Knowledge-share across our community to help mitigate cross-impacts risks and gaps
Lead EX and HR Readiness (e.g. cross-product Intl Servicing Advisory)
Maintain high performing team of change experts to support Product Line(s) Segments and Delivery teams priorities/BOW
Understand market trends research and drive innovations / new ways of working
Lead across multiple feature areas Global experiences Segment/Delivery Lead(s) & firmwide / cross Domain Initiative(s)

Required qualifications capabilities and skills
10 years of experience within an organization or consulting firm supporting and leading change management and communication efforts providing consulting or strategy expertise on cross-business and/or global initiatives; able to lead teams and through influencing
Partner-oriented and data driven able to ask questions work on multiple tasks in parallel and connect dots delivering fresh ideas and flawless execution
Able to synthesize information clearly and concisely tailoring communications and resources to effectively meet the needs of customers and stakeholders
Drive action progress and results as well as collective unity and team spirit; always considers diverse perspectives to get the best outcome
Execute diligently and efficiently even under tight time constraints; consistently overcome obstacles to completion raising issues as needed along the way
High proficiency in Excel Word Jira and PowerPoint; Tableau Figma MS Project & Visio