Change Management Lead

Job Overview

The Bank Channel Change Management Lead drives bank-partner-centric change initiatives that strengthen service delivery elevate risk and compliance standards and scale payment and invoice automation solutions across our bank reseller ecosystem. This role leads cross-functional change effortsacross process technology operations and regulationto ensure initiatives align with business goals bank partner expectations and client outcomes.

This leader owns end-to-end change execution including communication training adoption and risk mitigation ensuring changes land effectively with bank partners their clients and internal teams to deliver measurable partner satisfaction and revenue growth.

What Youll Do

• Lead bank-partner-centric change strategies for service delivery technology operational and regulatory initiatives across our bank reseller channel.
• Partner with cross-functional leadership (Channel Management Risk & Compliance Legal Product Implementation Sales IT) to align change execution with bank partnership objectives.
• Develop and execute communication plans that articulate upcoming changes keeping channel managers bank partner stakeholders and clients informed and aligned.
• Oversee training and enablement programs for channel managers and bank-facing teams to support new tools products workflows and compliance standards.
• Incorporate partner and client feedback into change strategies adjusting approaches based on insights regulatory updates and market shifts.
• Define track and analyze adoption metrics tied to partner satisfaction (NPS/CSAT) service quality risk posture and revenue growth.
• Identify operational regulatory and reputational risks creating proactive mitigation strategies to overcome resistance and ensure smooth adoption.
• Drive continuous improvement by evaluating change results applying industry best practices and refining change methodologies.
• Lead and influence cross-functional teams with a strong partner-centric and compliance-minded lens.

What Were Looking For

• 3 years in change management program management partner/channel management or related roles.
• 5 years in a lead role developing programs partner experiences or cross-functional change initiatives.
• Bachelors degree in Business Finance Organizational Development or equivalent practical experience; change management certifications (e.g. Prosci CCMP) are a plus.
• Proven track record executing change initiatives within highly regulated financial institution or partner-dependent environments.
• Strong understanding of bank risk compliance and service delivery expectations alongside established change management principles.
• Experience in payments B2B fintech or financial services specifically working with bank reseller or channel partnerships.
• Excellent communication and executive presence with a demonstrated ability to influence senior leaders internally and across bank partner organizations.
• Data-driven mindset with experience establishing measurement frameworks to track adoption partner satisfaction (NPS/CSAT) and commercial impact.
• Proficiency with tools such as CRM platforms (Salesforce) project management software and change management systems.
• Resilient adaptable and results-oriented leader comfortable navigating complex regulatory landscapes in a fast-paced environment.

About AvidXchange

AvidXchange is a leading provider of accounts payable (AP) automation software and payment solutions for middle-market businesses and their suppliers. By trade we are a technology company but if you ask anyone who works here theyll tell you our people are at the core of who we are. At AvidXchangemindset is everything. We are Connected as People Growth Minded and Customer Obsessed. Thesethree mindsets represent our culture who weare who weve always been and they guide usto improve every our founding in 2000 in Charlotte NC weve created a company of over 1500 teammates working across the U.S. or remotely. AvidXchange is proud to be Certified as aGreat Place to Work. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years that AvidXchange is a Great Place to Work.

Who you are:

• A go-getter with an entrepreneurial mindset that meansyou arenot afraid of taking riskswinning bigorfacing the unknown.
• Someone who understands that business ispeople centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused onmaking a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What youll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings providing work/life balance development programs and competitive benefits. At AvidXchange we are building more than a tech company we are building an experience. We remain committed to a culture where you can fully be you connected with others chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories youll tell for years youve come to the right place.

AvidXers enjoy:

• 18 days PTO*
• 11 Holidays (8companyrecognized & 3floatingholidays)
• 16 hours per year ofpaid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Providescounseling services legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange**
• Discounts on Pet Home and Auto insurance
• WeeCareChildcare Service:helps teammates find affordable daycarechildcareandtutors 40%less expensivethan traditional daycarecenters
• Perks at Work:free discount program that provides teammates the opportunity to save on items fromelectronics movie tickets car buying vacationsandmore
• Onsite gym fitness center yoga studio and basketball court
• Tuition Reimbursement up to the federal maximum of $5250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year pro-rated if hired mid-year

**Must be full-time for at least 3 months

***Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal state and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes but is not limited to veteran status race color religion sex sexual orientation gender identity gender expression national origin age and physical or mental disability.