Change Consultant and Senior Trainer

As aChange Consultant and Senior Trainer you will define develop and deliver learning and change solutions to internal Wealth Management partners as part of theChange Enablement and Execution Team. You bring strongexpertisein learning strategy instructional designvideo storytellingand creative learning applications along with the ability to deliver engaging live training outreach and direct Q&A sessions.

Beyond training delivery you bring astructured change and project management mindset enabling you to plan execute and measure change initiatives that drive meaningful adoption and sustained behavior change. You understand that successful learning is not justdeliveredit isadopted embedded and measured.

TrainingexpertiseinSalesforces beneficial. Experience in the financial services industry and familiarity with business functions such as account opening money movement document sharing CRM systems trusts or investmentsisalso an advantage. You thrive in a fast-paced collaborative and continuously evolving Agile environment.

Additionally you bring:

• Excellent oral and writtencommunication skills with the ability to engage and influence all levels of the organization including executive leadership

• Stronginstructional design and/or organization developmentcapabilities with flexibility to tailor solutions to diverse audiences and business needs

• Demonstrated ability tomanage learning and changeinitiativesas projects including planning sequencing dependency management and risk mitigation

• Technicalproficiencyin building learning deliverables using tools such asArticulate (Rise and Storyline) CaptivateToonimoMicrosoft Office 365 ToolsCanvaand/orAdobe Premiere Pro

• A proactive results-oriented approach with the ability to independently drive open items to completion

• Proven skill incoaching and motivating usersthrough change addressing resistance and reinforcing new ways of working

• Working knowledge ofchange management methodologies(e.g. stakeholder analysis readiness assessment reinforcement planning) and Agile delivery concepts such as MVPs and product roadmaps

• Strong ability toanalyze adoption engagement and effectiveness metrics translating insights into continuous improvement actions

• Solid understanding of financial services processes across platforms and systems

WHAT YOULL DO

As a partner on theChange Management team you will be an integral member of agile cross-functional teams working to transform how our businessoperatesand serves clients. We nourish a diverse and inclusive culture and welcome you to help grow our community.

As aChange Consultant andSenior Trainer you will:

• Partner with management performance consultants product owners and subject matter experts to understand desired business outcomes and translate them intomeasurable learning and change objectives

• Lead theplanning and execution of training and change initiatives applying project management discipline to ensuretimely coordinated delivery across stakeholders

• Applychange management methodologiesto assess readinessidentifyrisks and support sustained adoption of new processes tools and behaviors

• Design develop and deliverblended learning solutions including instructor-led training e-learning performance support and reinforcement activities

• Facilitate live learning sessions office hours and targeted outreach to support pilots releases and postdeployment adoption

• Define and trackadoption and effectiveness metrics(e.g. participationproficiency usage feedback) using insights to continuously improve learning andchangestrategies

• Maintain an inventory of training and organization development assets managing schedules and priorities aligned to business roadmaps

• Represent the Change Management and Training function in cross-functional meetings providing clear status updates risks and recommendations

• Support process implementation and optimization byleveragingdata-driven insightsand feedback loops

Desired Skills:

• Articulate(Rise Storyline)

• Adobe Captivate

• Camtasia

• Toonimo

• Microsoft Office 365tools(Teams Word Excel Co-Pilot Clipchamp)

• Canva

• Adobe Premiere Pro

Working Model: Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need and the successful candidate will spend their time between working in the office 3 days per week and working from home 2 days per week. We are open to location for this position if there is a Northern Trust office within a reasonable commute to satisfy our in-office requirement.