Centralized Billing Office Manager

• Manage daily centralized billing operations and ensure timely completion of assigned revenue cycle activities.
• Establish and maintain standardized workflows procedures and work queues across supported centers.
• Monitor billing activity to ensure claims are submitted accurately and timely.
• Identify billing delays claim submission issues and workflow inefficiencies and implement corrective action.
• Ensure staff have the appropriate resources training access and tools to perform their responsibilities effectively.
• Maintain consistent revenue cycle processes across all assigned centers while addressing center-specific operational needs.

• Oversee centralized A/R and collections activities to support organizational cash and A/R goals.
• Monitor A/R aging outstanding balances payer trends and collection activity.
• Ensure timely follow-up on unpaid and underpaid claims.
• Monitor productivity and account resolution to ensure staff are working assigned inventory appropriately.
• Identify significant payer billing authorization or reimbursement trends and escalate issues appropriately.
• Partner with the Revenue Cycle Director on strategies to reduce aged A/R and improve cash collections.

• Supervise coach and develop centralized business office staff.
• Establish clear expectations for productivity quality timeliness and accountability.
• Conduct regular performance monitoring and provide coaching and feedback.
• Assist with hiring onboarding training and development of centralized revenue cycle staff.
• Cross-train employees to create operational flexibility and reduce workflow disruptions.
• Monitor staffing capacity and recommend workflow or staffing adjustments based on volume and business needs.
• Foster a collaborative accountable and solutions-oriented team environment.

• Monitor and report key revenue cycle performance indicators including:
• A/R days
• A/R aging
• Cash collections
• Unbilled A/R
• Claim submission timeliness
• Denials
• Underpayments
• Collection productivity
• Payment posting timeliness
• Outstanding work queues
• Review performance trends and identify opportunities for improvement.
• Prepare routine operational reports and summaries for the Revenue Cycle Director.
• Assist in establishing department productivity standards and performance benchmarks.

• Identify opportunities to centralize standardize and streamline revenue cycle processes.
• Develop and maintain standard operating procedures workflows and training materials.
• Participate in revenue cycle transformation and process improvement initiatives.
• Support implementation of technology vendors systems and workflow changes.
• Collaborate with Revenue Cycle leadership and center leadership to eliminate redundant processes and improve cost-to-collect.
• Assist with identifying opportunities to consolidate work across centers based on volume staffing capacity and operational needs.

• Partner with center Business Office Managers Administrators clinical leadership and corporate departments to resolve revenue cycle issues.
• Serve as a centralized point of contact for day-to-day billing and A/R operational questions.
• Communicate issues requiring escalation to the Revenue Cycle Director with appropriate background supporting data and recommended solutions.
• Collaborate with payer contracting/managed care coding authorization credentialing and other departments as necessary to resolve reimbursement issues.
• Maintain effective communication between centralized staff and individual surgery centers.

• Ensure revenue cycle activities are performed in accordance with company policies payer requirements applicable regulations and internal controls.
• Maintain appropriate documentation and controls related to billing collections payments adjustments and account resolution.
• Identify and escalate compliance concerns or potential billing issues.
• Promote accuracy and quality throughout all centralized revenue cycle processes.

• 3 years of progressive experience in healthcare revenue cycle management medical billing accounts receivable or business office operations.
• Previous supervisory or management experience.
• Strong understanding of the healthcare revenue cycle from front-end processes through billing A/R collections and payment posting.
• Experience working with multiple locations departments or business units preferred.
• Strong analytical organizational and problem-solving skills.
• Ability to interpret revenue cycle reports and performance metrics.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and healthcare revenue cycle systems.

• Experience in ambulatory surgery centers outpatient healthcare or physician practice revenue cycle.
• Experience managing centralized/shared-service revenue cycle operations.
• Experience with revenue cycle process standardization and centralization.
• Experience implementing or optimizing billing systems technology or third-party vendors.

• Revenue Cycle Expertise
• Leadership & Accountability
• Analytical & Financial Acumen
• Process Improvement
• Team Development
• Problem Solving
• Communication
• Organization & Prioritization
• Change Management
• Cross-Functional Collaboration

• Timely and accurate billing
• Improved A/R performance
• Achievement of cash collection goals
• Reduction of aged A/R
• Timely resolution of denials and underpayments
• Improved staff productivity and accountability
• Consistent adherence to standardized workflows
• Reduction of unnecessary or duplicative work across centers
• Effective centralized staffing utilization
• Improved communication and service to supported centers
• Successful implementation of revenue cycle process improvements

Required Experience:

IC