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Central Scheduler I
Job Location:
Job Location:
Chesapeake, VA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
25 September 2026 (2 days ago)
Posted:
Application Deadline:
23 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Summary
Coordinate scheduling and registration of outpatient diagnostic testing. Support the general operation of the department remaining flexible at all times. Customer service is an essential element of the position. Responsible for assisting physicians patients visitors and hospital staff with their needs as they relate to the functions of the department.
General Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis. Any other duties as needed to drive to the vision fulfill the mission and abide by the values of the organization.
Core Duties and Responsibilities
- Respond to phone calls and faxes regarding scheduling and the registration of outpatient testing for patients and physician offices
- Effectively interview patients and collect demographic information in a timely manner
- Advise patients per protocol on outpatient testing preparation which involves detailed knowledge of procedures and tests
- Ensure all processes appear seamless to the patient and family even when unexpected situations arise to interrupt workflow
- Use effective time management skills to ensure a positive experience for patients and physician offices
- Interpret physician orders and schedule proper diagnostic testing in the appropriate software system
- Demonstrate effective use of fax management system to access and manage physicians orders
- Effectively coordinate multiple tests/procedures with the appropriate staff and resources
- Demonstrate knowledge of ICD coding requirements
- Demonstrate proper use of appropriate software for medical necessity checking and be able to explain ABN/Letter of Understanding to customers
- Have a basic understanding of various insurances and their requirements; stay abreast of changes
- Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate
- Understand and use the department computer system in an effective and proficient manner
- Actively participate in service recovery and customer service activities to ensure a superior customer contact
Additional Responsibilities
- Adhere to CRMCs confidentiality policy for all information related to patients family and friends hospital employees physicians and clients
- Maintain effective interdepartmental communication
- Meet departmental/unit metrics for productivity which are set annually
- Support departmental initiatives and goals as defined annually
- Attend required hospital-wide orientations meetings and in-services
- Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Reporting Structure
- Reports to: Manager O/P Scheduling
- Supervises: None
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- Minimum Required: High school diploma or equivalent required
- Preferred: Associates degree or enrollment in a healthcare program i.e. Health Information Technology Medical Assistant etc
Experience
- One (1) or more years experience as an Administrative Assistant Medical Secretary or Scheduler in an acute care setting is required
- Applicant must have a strong working knowledge of medical terminology and ancillary testing
- Strong computer skills in a Windows PC environment is required
- Applicant must be able to operate/utilize fax machine copy machines scanner and Windows-based computer functions
Certifications
- Certification as Medical Assistant Nursing Assistant Emergency Medical Technician or Paramedic is preferred; will consider other certifications recognized by national associations
- Applicant is required to obtain a HFMA NAHAM or AAHAM certification within the first year of employment
About Company
Chesapeake Regional Healthcare is a health system laser-focused on innovation, known for making medical history in the region and providing patients with truly personal care. Its hospital, Chesapeake Regional Medical Center, is the only independent, community-based acute care hospital ... View more
