Central Access Associate [RP-N]
Job Location:
Roswell, GA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Type:
RegularAt Roswell Park Comprehensive Cancer Center every interaction matters. As a Patient Communications Liaison you will be one of the first people patients caregivers and healthcare providers connect with during what can be a very challenging time in their lives.
In this role you will serve as a trusted resource helping patients navigate their care journey answering questions connecting them with the right teams and ensuring they feel supported every step of the way. Your ability to listen problem-solve and build relationships will have a direct impact on the patient experience and help people access world-class cancer care when they need it most.
This is an ideal opportunity for someone who enjoys helping others thrives in a fast-paced environment and can confidently balance technology communication and customer service.
The starting annual salary for this position is $62477 and this can include a full comprehensive cancer center.
What Youll Do:
Serve as a primary point of contact for patients caregivers community members and healthcare providers through phone email chat web-based platforms and other communication channels.
Provide accurate information about Roswell Parks cancer care services supportive programs clinical trials and community resources.
Help guide new patients through the referral and intake process ensuring a smooth transition into care.
Coordinate communication between patients caregivers physicians and clinical support teams.
Respond to patient concerns and questions with empathy professionalism and a commitment to resolution.
Follow up on inquiries to ensure issues have been addressed and expectations have been met.
Support referring physicians and healthcare providers by facilitating timely communication with Roswell Park specialists.
Maintain accurate patient information and interaction records within customer relationship management systems and other technology platforms.
Assist patients with portal access technology-related questions and digital tools that support their care experience.
Partner with operational clinical and technology teams to identify opportunities for service improvements and enhanced patient experiences.
Share patient feedback to help inform new processes workflows and service enhancements.
Help ensure communication systems resources and contact information remain current and accessible.
What Youll Bring:
Were looking for someone who is passionate about helping people and creating positive experiences during important moments.
Successful candidates will typically bring:
Exceptional customer service and communication skills.
The ability to build trust and rapport with patients families and healthcare professionals.
Strong listening skills and a compassionate patient-focused approach.
Excellent organizational and multitasking abilities.
Confidence navigating technology and learning new systems and applications.
Strong problem-solving skills and the ability to think critically when addressing questions or concerns.
Attention to detail and accurate documentation practices.
The ability to remain calm professional and adaptable in a fast-paced environment.
A collaborative mindset and willingness to work across departments to support patients and providers.
Experience in healthcare patient access customer support contact center operations or related service-focused environments is helpful.
Why Youll Love Working Here:
At Roswell Park youll join a mission-driven organization dedicated to reducing the burden of cancer through innovation compassionate care research and education. For more than 125 years Roswell Park has been advancing the future of cancer treatment and improving lives.
When you join our team youll find:
Meaningful work that makes a difference in the lives of patients and families every day.
An environment where employees are heard respected and valued.
Opportunities to grow your career within a nationally recognized cancer center.
A collaborative culture focused on innovation teamwork and continuous improvement.
The chance to work alongside dedicated experts committed to creating a better future for patients and communities.
The opportunity to be part of an organization where every role contributes to the fight against cancer.
Make an Impact:
If youre a skilled communicator who enjoys helping others navigate complex situations and wants to be part of a team committed to exceptional patient care wed love to hear from you.
Join Roswell Park and help create a supportive seamless experience for every patient who turns to us for care.
Associates degree in Education Health Human Services Nursing Communications or a related field.
NOTE:
Degrees must be conferred by an accredited school college or university or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.
Equal Employment Opportunity Statement
Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities and we do not discriminate against our employees applicants or job seekers because of their race color religion sex sexual orientation gender identity or expression national origin creed age disability pregnancy-related condition military or veteran status marital or familial status domestic violence victim status citizenship status genetic information individuals relationship or association with a member of a protected category or any other protected group status as defined by law.
Reasonable Accommodation Request
RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process please emailand let us know the nature of your request and your contact information.
Our Core Values
RPCIC and HRI are committed to providing an environment where patients families employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents skills and abilities of each individual to embody and reflect our core values: Innovation Integrity Teamwork Commitment Compassion and Respect.
Historical Compensation Information Statement
Pursuant to Executive Order 161 no State entity as defined by the Executive Order is permitted to ask or mandate in any form that an applicant for employment provide his or her current compensation or any prior compensation history until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time please contact the Governors Office of Employee Relations at or via email at.
Required Experience:
IC
