Center Director

Role: Center Director

Reportsto: Regional Director of Operations

Location: Cincinnati Ohio

Description:

Every year students from around the world arrive in the United States to improve their English prepare for university and pursue life-changing opportunities.

As Center Director youll be the leader who creates that experience. This role combines the responsibilities of a business leader community ambassador operations executive and student advocate. Youll lead a talented team oversee center operations build relationships with university partners and create an environment where students and employees thrive.

Job Duties:

The duties of this positioninclude but are not limited to:

Lead the Center

Provide overall leadership for daily operations.
Hire coach mentor and develop a high-performing team.
Foster a collaborative inclusive student-centered culture.
Drive accountability and continuous improvement.

Deliver an Outstanding Student Experience

Create a welcoming environment for international students.
Support student engagement retention and success.
Partner with the Academic Director to ensure educational excellence.
Resolve student concerns with professionalism and empathy.

Build Strategic Relationships

• Serve as the primary liaison with university partners.
• Develop relationships with referral partners landlords and community organizations.
• Represent ELS in the local community.

Run the Business

• Own the center budget and financial performance.
• Monitor KPIs enrollment revenue and expenses.
• Identify opportunities for growth and operational efficiency.

Ensure Operational Excellence

• Maintain compliance with company policies and regulations.
• Oversee center appearance safety reporting and audits.
• Promote a culture of quality and continuous improvement.

What Success Looks Like

• Engaged students and strong retention.
• A high-performing collaborative team.
• Trusted relationships with university and community partners.
• Consistent financial and operational performance.
• A welcoming inclusive and professional culture.

Education and Experience Required:

• Bachelors degree required; Masters preferred.
• Leadership experience in higher education international education hospitality student affairs or another service-oriented organization.
• Experience managing budgets and business operations.
• Strong communication relationship-building and leadership skills.
• Experience working with diverse cultures and international populations.
• ESL TESOL or English language program experience preferred but not required.
  

Compensation and Benefits

• The pay range for this position is $60000 to $65000 annually.
• ELS total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards.
• This position will be eligible for health insurance including options for medical plans dental vision HSA or FSA plans life insurance and AD&D short-term disability and long-term disability.
• 401k Retirement Plan
• Tuition Reimbursement
• Employee Assistance Program
• Paid Time Off/Leave (Vacation Paid Holidays and Sick Leave)

Contact Information:

While we thank all applicants onlythosewho areshortlistedwill be contacted.

AboutELS

Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering top-quality English language programs. ELS nowhas the most extensive network of on-campus English language programs and University partners across the USA.

About ILSC Education Group

In early 2022 ILSC Education Group joined forces with ELS Educational Services bringing together over 100 years of combined experience delivering life-changing learning experiences to international students.

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers life-changing educational experiences in Canada AustraliaIrelandand India some of the worlds most attractive and popular English-speaking work and study destinations.Since opening its first school in Vancouver BC Canada ILSC has become a world leader in language and careertraining andhas grown to include10incredible locations around the world in Vancouver Toronto and Montréal Canada; New Delhi India; and Brisbane Sydney MelbourneAdelaideandPerth Australia; and Dublin Ireland;as well as two online language schools ILSC HELLO and ILSC 2025 ILSC Education Group launched Greystone Institute a new Higher Education provider in Brisbane.

Ourmission is to provide our global community with transformative learninglivingand work experiences by offering the finest languagecareerand higher education programs.

OurCore Values

PASSION:To enrich & transform peoples lives

INNOVATION:To evolve through creativity& diversity.

RESPECT: To treat everyone with compassion& dignity.

COLLABORATION:Tobuild community & achieve more together

INTEGRITY:Toact responsibly & ethically in everything we do

ELS ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medicalconditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability you may contact HR at.

ELS participates in E-Verify to verify employment authorization to work in the U.S. once a job offer has been accepted.

Required Experience:

Director