CCaaS Data Engineer

CCaaS Data Engineer

Phoenix AZ

Charlotte NC

4 years of commercial software development experience.

Proficient in developing and hosting solutions using Java and Python on cloud platforms preferably GCP.

Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions including conversational IVR design NLU/NLP modeling intent and flow orchestration webhook integrations and speech-to-text/text-to-speech.

Develop secure resilient cloud infrastructure on major cloud service providers using services such as GKE Cloud Run Cloud Functions Pub/Sub Apigee and BigQuery while implementing IAM VPC design encryption multi-region high availability and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

Implement and optimize CCaaS solutions including ACD (Automatic Call Distribution) skills-based routing dialer omnichannel capabilities and campaign management ensuring scalable secure and compliant contact center operations.

Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities including CRM/CTI integrations webhooks SIP/WebRTC security configuration and transition from legacy contact center platforms to cloud-based solutions.

Experience with Agile development continuous integration continuous delivery DevOps and observability including working knowledge of tools used in the CI/CD pipeline such as Maven Salt Git and Jenkins.

Experience designing and developing APIs services and microservices-based architecture using frameworks such as Spring Boot or Vert.x.

Hands-on experience with Kafka relational databases and/or NoSQL databases.

Understanding of data structures algorithms design patterns web technologies such as HTTP and Apache and familiarity with Unix/Linux.

Understanding of cloud security architecture encryption and OAuth.

Proactively identifies continuous improvement opportunities beyond the obvious.

Skills

GCP; CI/CD; Maven; Jenkins; Git (GitHub GitLab BitBucket SVN); SQL; RDBMS; Java; Kafka

Must Have Skills

Experience 4 Years

Skills: CCaaS/CTI/CRM IVA IVR Java Microservices SpringbootKafka AI/ML(Sarima/Prophet) Release Management(Maven/Git)