Catering Service Specialist

About the Company:

At Tailwind Hospitality we believe the journey should be just as good as the destination. Headquartered in Wilmington North Carolina and operating over 160 locations across 60 airports and transit stations nationwide we are a passionate team dedicated to making travel a little brighter one guest at a time.

Whether its a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee our team is here to make them feel right at home.

About the Role:

The Catering Service Specialist plays a pivotal role in ensuring the seamless execution of catering events from inception to completion. This position is responsible for coordinating all aspects of catering services including menu planning client communication logistics and on-site event management. The specialist works closely with clients to understand their needs and preferences ensuring a personalized and high-quality catering experience. They also collaborate with kitchen staff vendors and service teams to guarantee timely delivery and exceptional service standards. Ultimately the role aims to enhance client satisfaction and contribute to the companys reputation for excellence in catering services across the United States.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in catering services or hospitality management.
• Strong organizational and communication skills.
• Ability to work flexible hours including evenings and weekends.
• Valid drivers license and reliable transportation.

Preferred Qualifications:

• Associate or Bachelors degree in Hospitality Management Culinary Arts or related field.
• Experience with event planning software and inventory management systems.
• Certification in food safety and handling (e.g. ServSafe).
• Demonstrated ability to manage multiple events simultaneously.
• Bilingual skills to effectively communicate with diverse client bases.

Responsibilities:

• Consult with clients to determine event requirements including menu selections dietary restrictions and service style.
• Coordinate with culinary and service teams to plan and execute catering events efficiently and professionally.
• Manage logistics such as transportation setup and breakdown of catering equipment and supplies.
• Oversee on-site event operations to ensure smooth service delivery and address any issues promptly.
• Maintain accurate records of orders client communications and inventory to support operational efficiency.

Skills:

The Catering Service Specialist utilizes strong communication skills daily to liaise effectively with clients vendors and team members ensuring all event details are clearly understood and executed. Organizational skills are critical for managing multiple events coordinating schedules and maintaining accurate records. Problem-solving abilities are frequently applied to address unexpected challenges during event setup or service. Knowledge of food safety and handling ensures compliance with health regulations and client safety. Additionally proficiency with event management software enhances efficiency in planning tracking and reporting catering activities.