Catering & Events Manager

Ocean House Collection

Catering & Event Manager

A Collection Unlike Any Other

The Ocean House Collection includes three luxury properties on the Rhode Island shoreline.

Ocean House is the Collections Forbes Five-Star flagship offering 49 guest rooms 20 signature suites and 13 private villa vacation homes. Amenities include a 12000-square-foot Ocean & Harvest Spa over 10000 square feet of indoor and outdoor meeting space and up to 8 unique dining venues in peak season.

Weekapaug Inn delivers a relaxed but luxurious New England experience. With 29 guest rooms and 4 signature suites the inns dining celebrates seasonal locally sourced ingredients enhanced by bespoke resort activities and naturalist-led excursions.

Watch Hill Inn founded in 1845 combines historical charm with cutting-edge technology across 21 suite-style accommodations. Guests enjoy access to the full range of amenities dining and experiences at both Ocean House and Weekapaug Inn.

Scope of Position

The Event Manager prepares all event documentation and coordinates with both the Sales team Operations team and clients to ensure consistent high-level service throughout the pre-event event and post-event phases of property events. He/she ensures a seamless turnover from sales to service. The Event Manager recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events with superior service levels. The Event Manager serves as the event planners primary contact (following turnover) on property and is responsible for the guest experience.

Schedule Requirements

The operation is 24 hours a day 7 days a week inclusive of all holidays.  While the company will make every attempt to create a work and life balance all exempt team members may be required to work extended shifts and additional days based on business demands.  Working more than eight hours per day and more than five consecutive days as needed is an essential job function for all exempt roles.  Travel may be required and may include some overnight stays.  All exempt team members should be responsible for scheduling their time off.  The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays this can include Mondays.  All exempt staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted.  The more flexible you are the more you can learn grow earn.

Key Relationships

Internal:  This position reports directly to the Director of Catering & Events

External:  Has regular contact with the companys suppliers and vendors social and group clients prospective clients guests members and residences owners.  Maintains appropriate relationships with these and other constituencies to enhance the image of the Company and the attainment of its objectives.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversees the development and implementation of:
  • Relationships with outside vendors (musicians florists rental company)
  • Community groups sponsor events.
• Responsible for budgetary and expenses of the in-house events including labor cost of goods and net profit.
• Respond to all private dining requests for events in Cottage Signature Suites and Members and Owners.
• Creates proposals estimates and contracts for assigned leads.  Ensure all documents sent to clients are error free and follow hotel standards.
• Oversees and coordinates all the details for in-house resort events.
• Scheduling and prioritizing work assignments and implementation of effective operating policies procedures and systems.
• Aids and support to colleagues on the catering team.
• Address all guest concerns related to in-house events and bring them and their resolution to the attention of the Director of Catering & Events.
• Prepare all Banquet Event Orders and lead BEO Meetings as they relate to all assigned groups including in-house events.
• Assisting in the development of policies and procedures related to in-house event planning.
• Recruits needed volunteers and contract service employees (e.g. special guests such as musicians artists etc.).
• Garner publicity for the special events by working with the Director of Sales & Marketing.
• Controls revenues and expenditures; and makes recommendations for future budget appropriations.
• Assist in the publication of the monthly Resort Activity Calendar ensuring that all in-house events are included.
• Book all music and entertainment programming for the Resort venues handle arrangements regarding travel housing and contract negotiations for the entertainers. Work in conjunction with the Resort florist on weekly and monthly and holiday decoration.

• Reviewing the Final Billing with Accounting for accuracy before sending the final bill to our clients
• Assisting with Site Tours for potential clients as well as clients on property reviewing space for upcoming programs and events

• As directed will oversee special cultural events including art shows antique shows and music events.
• Responsible for practicing managing and promoting the Companys Statement of Purpose Service Excellence Pillars and Declarations so that it becomes an intricate part of the everyday operation.
• Represent the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Companys sustainability programs.
• Carry out any other duties which fall within the broad spirit scope and purpose of this job description and which are commensurate with the role.

Required Job Knowledge Skills Experience and Education

• Ability to handle multiple simultaneous and complex tasks and projects effectively and efficiently.
• Information research analysis and evaluation skills.
• Knowledge of office management principles and procedures.
• Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.
• Excellent knowledge of the principles philosophy and practices of recreation administration (e.g. program planning leadership risk management budgeting marketing & public relations).
• Understanding of the recreation needs and interests of the community and the ability to meet such needs with innovative programs and services that promotes participation in healthy and enjoyable recreation experiences.
• The ability to plan promote and evaluate recreation services for the community.
• Leadership skills for a wide range of recreational activities and special events.
• The ability to establish and maintain effective working relationships with town officials and staff Citizen Action Committee special interest groups agencies and individuals.
• The ability to communicate effectively orally and written.
• College degree or equivalent work experience
• Advanced verbal and written communication skills in English and the ability to work with a wide range of constituencies in a diverse operation.
• Ability to perform job functions with attention to detail speed and accuracy under pressure of tense/confrontational situations.
• Uphold the Company standards policies and procedures.
• Prioritize and organize tasks and work area
• Ability to remain calm and resolve problems using good judgement as interpreted by the management
• Follow directions
• Work cohesively with co-workers as part of a team
• Maintain confidentiality of guest/employee information and pertinent hotel data
• 1-year previous luxury hotel operations experience preferred.

Physical Requirements:

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Please apply direct at Careers - Ocean House ()

Remote Work :

No

Employment Type :

Full-time