Catering Account Manager

About the role

Sifted is seeking an energetic detail-oriented Account Manager to serve as the on-site liaison for one of our biggest this role you will be responsible for managing the entire account ensuring a seamless experience across multiple distinctive service lines within the onsite cafe setting. Your responsibilities will include building and maintaining a strong client relationship managing the front-of-house team keeping spending within budget and providing regular performance updates to our client. If you excel at balancing client satisfaction with operational efficiency and you have a knack for communication and leadership wed love to hear from you.

Work environment: This position is located at a commercial kitchen space within a corporate office environment.

Physical requirements: This position requires standing for up to 6 hours at a time and moving equipment up to 50 lbs.

What youll be doing:

• Serve as the sole point of contact for our client fostering a long-term relationship built on trust and consistent communication
• Manage client requests and feedback around the food service program and tailor services accordingly
• Own all client-facing presentations and service performance conversations including QBRs weekly updates ad hoc reports and other business reviews
• Ensure BEOs catering orders and special event details are reviewed communicated and executed with a high degree of accuracy and surpass client expectations
• Implement and enforce best practices to streamline operational processes and maintain high standards of service
• Ensure the clients needs and expectations are clearly understood and met through proactive communication and follow-ups
• Lead train and develop the front-of-house team ensuring exceptional service that aligns with Sifteds brand values and the clients expectations
• Helps ensure that portion sizes are standardized and maintained
• Collaborate closely with the Executive Chef and culinary team to address any issues impacting the client experience and execute quality analysis and ensure compliance with food safety and sanitation
• Monitor and manage spending to ensure operations remain within the established budget for the client account
• Prepare regular reports and performance updates for the client highlighting successes challenges and opportunities for enhancement
• Coordinate special events outside of lunch such as breakfasts afternoon snacks and happy hours and ensure catering orders are distributed and updated clearly for all departments
• Create and post the schedule for hourly FOH personnel
• Assist with management of events equipment décor supplies and storage spaces
• Ensure accuracy in signage for menus ingredients and allergens

Our ideal candidate:

• Proven experience in account management client services or a similar role within the hospitality or food service industry
• Experience with opening corporate dining concepts and creating and implementing processes
• Strong interpersonal and communication skills with the ability to build rapport quickly with clients and team members
• Is operationally minded: exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations
• Excellent organizational and multitasking abilities capable of managing budgets and operational details simultaneously
• Energetic adaptable and capable of thriving in a fast-paced environment
• Comfortable with feedback and eager to learn and grow within the role
• Is experienced with Google apps (Gmail Google Drive) Microsoft Office Slack

Perks benefits

• Compensation : $85000 to $95000
• Company-sponsored health insurance plans including 100% company-paid HDHP as well as vision dental opt-in
• 80 hours of PTO with each year of employment; paid winter break from Dec 24 - Jan 1
• Free lunch during meal service
• Opportunities to take on larger roles within our organization learn with a fast-growing start-up

Eligibility :This position must maintain Seattle Food Service card (company-paid); must be able to drive a company vehicle with a valid drivers license

Work environment : This is a position based both in a commercial kitchen and on-site in client offices

Physical requirements : This position requires the ability to lift up to 50 lbs the ability to stand for long periods of time and the ability to bend squat and reach

Required Experience:

IC