Casino Host (Player Development)

Responsibilities:

• Develop and execute sales strategies to grow assigned player segments increase trip frequency and drive gaming revenue.
• Actively prospect identify and recruit new and inactive players through casino floor engagement outbound calls emails text messaging referrals events and promotional campaigns.
• Build and maintain strong relationships with new returning and high-value guests by providing personalized service and timely follow-up.
• Use player tracking systems CRM tools and guest data to evaluate play history preferences visit patterns and revenue potential.
• Meet or exceed established sales player development visitation reactivation and revenue goals.
• Promote casino amenities promotions tournaments entertainment dining hotel offerings and special events to assigned guests and prospects.
• Coordinate guest event invitations complimentary offerings and personalized experiences in accordance with company policies and approved comp guidelines.
• Maintain regular visibility on the casino floor to greet guests develop rapport resolve concerns and identify new sales opportunities.
• Track guest contacts sales activity follow-up commitments preferences and outcomes accurately and timely in the appropriate systems.
• Respond promptly and professionally to guest inquiries requests and service concerns escalating issues when appropriate.
• Represent the property at casino events VIP functions tournaments player parties and community or business development activities as assigned.
• Maintain knowledge of casino games loyalty programs promotions property amenities responsible gaming practices and applicable gaming regulations.
• Protect the confidentiality of guest information and comply with all company policies regulatory requirements internal controls and standards of conduct

Competencies:

• Demonstrated ability to prospect build relationships close sales opportunities and achieve measurable revenue or guest development goals.
• Strong knowledge of casino operations player loyalty programs gaming products promotions and guest service standards preferred.
• Excellent verbal and written communication skills including professional telephone email and in-person sales communication.
• Ability to analyze player data prioritize sales opportunities and make sound decisions within established guidelines.
• Proficiency with player tracking systems CRM platforms Microsoft Office email and other business systems.
• Professional presence strong interpersonal skills and the ability to interact effectively with diverse guests team members and leadership.
• Ability to maintain composure discretion and professionalism in a fast-paced high-volume casino environment.
• Must be able to obtain and maintain all required gaming licenses registrations or work cards as required by applicable regulatory agencies.

Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to stand and walk use hands to finger handle or feel objects tools and controls reach with hands and arms and talk and hear.
• Required to bend or stoop and to lift up to 100 pounds including lifting overhead.
• Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
• Exposure to variable temperatures smoke steam and wet areas.
• The noise level in the work environment is usually somewhat loud.

Target Salary Range: Min $42000

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.