Case Resolution Coordinator

SUMMARY

TheCase Resolution Coordinatorcoordinates tracks and supports the resolution of cases from intake through closure. Serves asa central pointof contact to ensure cases are reviewed documented escalated and resolved ina timelyaccurate and professional administrative and non-investigative complaint closureswithestablished policies procedures templates and case processing guidelines.

Chickasaw Nation Industries Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology Infrastructure & Engineering Health Manufacturing Public Safety Consulting and Transportation) for the federal government and commercial enterprises.A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental Vision) Company Life Insurance Short-Term and Long-Term Disability Insurance 401(K) Immediate Vesting Professional Development Assistance Legal Aid Assistance Program Family Planning / Fertility Assistance Personal Time Off and Observance of Federal Holidays.

As a federal contractor CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Must be able to obtain andmaintainthe required customer clearance for access to systems facilitiesequipmentand property.

Required to work on-sitepursuant tothe Presidential Memorandum Return to In-Person Work (Jan. 20 2025) and at the work locationidentifiedin the contract.

Experience performing administrative case processing complaint resolution or related support functions.

Ability to follow established policies procedures templates and guidelines with accuracy and consistency.

KEY DUTIES AND RESPONSIBILITIES

Essential Duties and responsibilities include the duties may be assigned.

Receives reviews and documents incoming cases inquiries and/orcomplaints.

Reviews and processes complaints recommended for administrative or non-investigative closure using prewritten templates and established case resolution procedures.

Maintainsaccurateand complete case records in theappropriate trackingsystem or database.

Monitorscase status deadlines service-level expectations and follow-up actions.

Maintains cleartimely and professional communication with team members and stakeholders through phone calls email correspondence and meeting attendanceregardingcase updates and next steps.

Escalatescomplex urgent sensitive or unresolved matters toappropriate leadership subject matter experts or authorized departments.

Ensurescase handling follows applicable procedures confidentiality expectations and organizational standards.

Preparesreports summaries and status updates related to case volume trends resolution timelines and outcomes.

Maintainsprofessionalism discretion and a service-focused approach in all interactions.

Demonstrates sustained productivity and attention to detail while managing competing deadlines and tasks.

May berequiredto work on-site per contractidentifiedwork location.

EDUCATION AND EXPERIENCE

Associatesdegree and a minimum ofone to three(1-3)years of relevant experience or equivalent combination of education/experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfullyperformthe essential functions of this job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions of this job.

Work is primarily performed in an office environment where employees may be seatedin close proximity tocoworkers and exposed to routine workplace activityconversationsand other normal office interactions. The employee must be able to work effectively in an open office environment andmaintainfocus and productivity standards while exposed to normal office noise and activity including conversations telephones computers printers office equipment and foot required to sit. Regularly required use hands to finger handle or feel reach with hands and arms to handle objects andoperatetools computer and/or controls. Required to speak and hear and communicate effectively with coworkers supervisorscustomersand other personnel. Occasionally required to standwalkand stoop kneel crouch or and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision depth perception and ability to adjust focus.

EOE including Disability/Vet

The estimated pay range for this role is $25 to $28 per hour with the final offer contingent on location skillset and experience.

CNI offers a comprehensive benefits package that includes:

• Medical
• Dental
• Vision
• 401(k)
• Family Planning/Fertility Assistance
• STD/LTD/Basic Life/AD&D
• Legal-Aid Program
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) (11) Federal Holidays
• Training and Development Opportunities

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).