Case Monitoring Coordinator

About the Role
Konare Law is standing up a new Case Monitoring Department to take ownership of matters sitting with a government agency awaiting action freeing up attorney teams to focus on active legal work and making sure no pending case is ever missed. This is a brand-new team and a ground-floor opportunity for the right internal candidate to help shape how it runs.
As Case Monitoring Coordinator youd own a caseload of agency-pending matters end to end: tracking them keeping clients informed keeping MyCase records accurate and knowing exactly when a case needs to come back to an attorney.

What Youll Do
Case Ownership
Serve as the primary operational owner of matters in agency-pending status USCIS NVC/consular Department of State and a narrow set of Immigration Court matters strictly awaiting a decision
Maintain an accurate inventory of dormant matters within your assigned agency track
Flag matters that need attorney attention or escalation
Client Communication
Send proactive case status updates to clients at least every 60 days using firm-approved templates
Respond to client inquiries the same business day where possible always within 24 hours
Follow the firms intake script on every client contact to catch material changes needing attorney review

Agency Monitoring & Follow-Up
Monitor pending matters before USCIS EOIR (limited scope) DOS NVC and other agencies

Track published processing times and flag matters running behind schedule
MyCase Administration & Data Integrity
Upload agency correspondence within 24 hours of receipt; enter receipt numbers priority dates and case numbers with 100% accuracy
Keep case notes and MyCase stages current and accurate at all times
Case Review
Review every assigned matter on a recurring schedule with a documented review at least once every 30 days
Interdepartmental Coordination
Work with Legal Docket Retention Finance and Interpreter teams to keep cases moving

What Were Looking For
Required
Minimum 3 years of immigration paralegal or case management experience (internal Konare Law experience in a related role counts toward this)
Demonstrated fluency with MyCase
Working knowledge of USCIS filing types receipt notice interpretation and portal navigation
Strong written and verbal communication skills clear warm client-facing free of legal opinion
Comfort with checklist-driven documentation-heavy workflows
Ability to work independently within clearly defined authority limits

Nice to Have
Bilingual (English Spanish preferred)
Prior experience with NVC follow-up procedures
Experience with client de-escalation and difficult-conversation protocols

Why Youll Love Working Here

Health & Wellness

• Medical:We cover 90% of your premium
• Dental & Vision:100% covered fully paid by Konare Law
• Disability & Life Insurance:Short-term long-term and $25000 basic life/AD&D 100% covered
• Golds Gym Membership:50% off monthly fee no sign-on charge

Time Off & Lifestyle

• 14 days PTO(plus accrual increase after year 2)
• 10 paid holidays
• Friday lunches on us every week
• Team activitiesthroughout the year

Financial Security

• 401(k) with up to 4% employer match(eligible after 1 year)

Professional Growth

• Access to LexisNexis AILA Library Practice Law Institute (PLI) Law360 and Master Series
• In-house training program and mentorship from experienced immigration attorneys

Required Experience:

IC