Case Managers

PURPOSE:The Jewish Boards Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as a non-judgmental harm-reduction approach staff model and guide residents to create and meet personalized recovery goals develop independent living skills and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing use a culturally competent and anti-racist lens and respect the dignity and legitimacy of each individuals OVERVIEW:The Case Manager is the most senior level of direct care staff working within the Jewish Boards supportive housing programs to help residents live in the community as independently as ESSENTIAL FUNCTIONS:Resident SupportCarries a caseload and practices person-centered and collaborative service planning with assigned the most complex clients; carries a larger caseload than case associates and case assistantsEnsures service plans are completed and signed by residents according to regulatory guidelines and and assesses independent living skills using a detailed functional assessment tool or supports residents in using tool for self-assessment. Supports residents in meeting individual residents toward the goal of medication management independence including appropriate person-centered on behalf of residents with other services providers and in a way that takes into account health disparities and systemic and explains agency policies and procedures to run resident support in monthly collaborative walk-throughs of unit/apartment with residents to appointments as monthly roommate meetings when residents with physically demanding tasks such as carrying groceries laundry and other household items as fully cooked foods on crises and de-escalates situations threatening resident comfort and management plans to improve safety and prevent ongoing congregate settings only: Performs safety rounds of the program and wellness checks as Support and CoordinationProvides services to those residents within the scope of program regulations and agency completes regular and timely documentation of all resident interactions including assessments service plans and progress and informational progress notes meet monthly billing documentation requirements if incidents reports as residents to community-based treatment and collaborates with other services providers when coordinating in planning and execution of special and holiday in regular staff meetings and to off-site meetings and trainings as in intake assessments discharge and follow-up conferences; may take the lead in presenting cases in these settings or in high-risk case meetingsCORE COMPETENCIESfor the position include:Knowledge and AttributesIn-depth understanding of how mental illness substance use disorders or trauma can affect the lives of individuals in the working with individuals living with serious mental illness substance use disorders or trauma oflocal and state health and human service systems and their of the demanding processes of stabilization and to working with individuals with serious mental illness substance use disorders a history of trauma and/or and respect for vulnerable to approaching the work through an anti-racist lens engaging in continuous learning and putting that learning into practice to support our diverse resident ability to stay calm in a variety of situations some of which may be and empathy for individuals on their journey to :Conveys information clearly and concisely both verbally and in writing; practices active listening; engages residents -sufficiency and initiative:Assesses initiates and completes tasks independently; contributes to the organizations mission and teams goals; researches and pursues professional development relations:Demonstrates cultural sensitivity interacts with colleagues and residents professionally and -solving:Analyzes situations objectively generates or researches solutions independentlyQuality assurance:Attends to detail follows standard operating procedures and consistently produces work of high :Works collaboratively with teams and models collaborative teamwork takes appropriate action on constructive skills:Manages time effectively; respects deadlines; prioritizes multiple emerging and complex demands; demonstrates management: Identifies situations in the environment that can evolve into a crisis maintains calm during a crisis has solid crisis de-escalation skills or is willing to learn specific skills to de-escalate a judgement:Manages risk and ensures safety of residents independently recognizes and acts on situations requiring intervention by a supervisor or higher authority. EDUCATIONAL/TRAINING REQUIRED:Bachelor of Arts (BA) or Bachelor of Science (BS) degree (At least 1-year experience in Human Services preferred)COMPUTER SKILLS REQUIRED:Familiarity with Microsoft Office suite of products (Excel Word PowerPoint etc.).Ability and willingness to learn new systems and application ENVIRONMENT/PHYSICAL EFFORTAbility to travel to visit residents in apartments or to escort residents in the drivers license and willingness to drive agency van to lift 25 pounds to assist residents and to manage stairs in walk-up buildings as needed.