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Case ManagerOutreach Intake Specialist

Endeavors

Job Location:

Waco, TX - USA

Monthly Salary: USD 52000 - 55000

Posted: 18 August 2026 (26 days ago)

Application Deadline: 15 November 2026

Vacancies: 1 Vacancy

Job Summary

Description

JOB PURPOSE:

Ensure the delivery of services that support the prevention of homelessness by promoting program awareness conducting comprehensive eligibility screenings and connecting Veterans to appropriate resources and support services. Provide comprehensive client-centered case management to Veterans and their families who are experiencing homelessness or are at risk of homelessness. Assist participants in achieving housing stability increasing self-sufficiency improving their quality of life and maintaining the highest possible level of functioning within the community.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

Advocate for Veterans and facilitate access to community resources and supportive services including housing assistance utility assistance mental health services medical care and other available benefits. Develop and maintain a comprehensive database of community resources and provide appropriate referrals based on participant needs.
Conduct outreach and networking activities throughout the community including visits to shelters encampments bus stations stand-down events and other locations where Veterans may be found. Deliver presentations to community organizations and stakeholders actively participate in Veteran-focused community meetings Coordinated Entry activities and case conferencing meetings and promote the mission success and reputation of the Supportive Services for Veteran Families (SSVF) Program.
Conduct initial screenings to determine eligibility for program services. Provide information and referrals to Veterans who do not meet eligibility requirements or when program capacity limitations prevent enrollment. Complete intake assessments comprehensive needs evaluations and individualized service plans that address housing stability and other identified needs. Coordinate monitor and document services to ensure progress toward established goals. Conduct housing inspections as required and maintain accurate timely and detailed case notes and client files in accordance with agency policies procedures and program requirements.
Regularly review and discuss assigned caseloads with the Site Supervisor to ensure effective service delivery and participant progress. Collaborate with supervisory staff to review outreach strategies outreach logs call logs and program outcomes. Prepare reports as requested by the Program Director Site Supervisor or other leadership staff and contribute to program evaluation efforts through recommendations for continuous improvement.
Assist Veterans in locating securing and maintaining safe and affordable housing. Develop and maintain positive working relationships with landlords property management companies and community housing providers. Provide ongoing housing stabilization support to promote long-term housing retention and prevent homelessness or eviction.
Other duties as assigned.
Demonstrate Exceptional customer service in Everything you do by placing the child family Veteran or client firstto supportour mission to Empower people to build better lives for themselves their families and their communities.

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelors Degree in Social Work Sociology Psychology or related field required.

EXPERIENCE: 1 years case management experience; 3 years preferred. 2 years in a customer service focused environment. Experience with homeless low income veterans & their families a strong plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employers sole discretion.

LICENSES: Drivers License with clear record. LMSW LBSW LMFT preferred.

VEHICLE: Must have daily use of a vehicle without prior notice. Up to 50% travel within assigned counties.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.

Endeavors alsoprovidesreasonable accommodation to qualified individuals with disabilities or based on asincerely heldreligious beliefin accordance withapplicable laws. If you need to inquire aboutan accommodation or needassistancewith completing the application processplease emailor speak with your recruiter.

Endeavorsisdedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at. If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.

Required Experience:

Manager

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