Case ManagerOutreach Intake Specialist

JOB PURPOSE:

The Case Manager/Outreach & Intake Specialist under the direction of the Program Manager provides comprehensive outreach intake case management employment and supportive services to Veterans participating in the Homeless Veterans Reintegration Program (HVRP). The position is responsible for conducting community outreach determining program eligibility completing participant enrollment developing individualized employment and service plans coordinating supportive services and assisting participants in obtaining and maintaining meaningful employment.

ESSENTIAL JOB RESPONSIBILITIES

• Conduct community outreach and represent HVRP at community meetings resource fairs shelters partner agencies and Veteran-serving organizations to recruit eligible participants and increase community awareness.

• Conduct eligibility screenings determine HVRP eligibility complete participant intake and enrollment and establish participant files in accordance with program requirements.

• Complete comprehensive assessments to identify employment barriers housing needs supportive service needs education training and career goals.

• Provide ongoing case management throughout program participation monitoring participant progress toward employment housing stability and self-sufficiency.

• Assist participants in accessing employment opportunities vocational training apprenticeships educational programs certifications and other workforce development resources.

• Provide employment services including resume development interview preparation job search assistance employer referrals application assistance and job retention coaching.

• Develop and maintain relationships with employers workforce agencies educational institutions landlords property management companies and community partners to increase employment and housing opportunities.

• Connectparticipants with housing resources healthcare behavioral health services VA benefits transportation financial assistance and other community resources.

• Assist participants with obtaining identification documents benefits supportive services budgeting financial literacy and life skills necessary for long-term stability.

• Maintain accurate and timely documentation including assessments service plans case notes employment documentation incident reports and required program documentation within Salesforce and other required databases.

• Prepare reports and maintain documentation necessary for grant compliance and performance outcomes.

• Demonstrate exceptional customer service by placing Veterans and their families first while supporting Endeavors mission to empower people to build better lives for themselves their families and their communities.

• Perform other duties as assigned.

Essential Qualifications

Education: Bachelors degree in Social Work Psychology Public Administration Human Services or a related field preferred; equivalent combination of education and experience may be considered.

Experience

• Minimum one (1) year of experience in case management workforce development employment services Veteran services homelessness programs or other human service programs.

• Experience working with Veterans individuals experiencing homelessness employment placement or behavioral health populations preferred.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.

Endeavors alsoprovidesreasonable accommodation to qualified individuals with disabilities or based on asincerely heldreligious beliefin accordance withapplicable laws. If you need to inquire aboutan accommodation or needassistancewith completing the application processplease emailor speak with your recruiter.

Endeavorsisdedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at. If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.