Case Manager, System Navigator (HSLT) The Nest

Role: Case Manager System Navigator (HSLT)Reports to: Program Manager Housing Stability and LinkageProgram: 1700-Coordinated Entry SystemDepartment: Coordinated EntryLocation: The Nest - 222 South Hill St. 7th Floor Los Angeles CA 90012Setting: HybridSchedule: Monday - Friday 8am - 4:30pmStatus:Full-time/Non-Exempt/Non-ManagementBenefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) : 10Summary:The Case Manager for the Housing Stability & Linkage Team provides direct services to Los Angeles County renters who are at risk of eviction or housing instability. Funded through the Los Angeles County Affordable Housing Solutions Agency (LACAHSA) this position plays a critical role in preventing homelessness by connecting clients to rental assistance legal resources and supportive as part of a multidisciplinary team the Case Manager conducts triage and assessment service planning and resource connection to stabilize households and promote long-term housing retention. This role requires strong engagement skills knowledge of housing resources and a commitment to equitable client-centered Duties and Responsibilities:Conducts comprehensive intakes and assessments to determine client needs eligibility and risk strengths and barriers of households who are unstably housed and at-risk of homelessness to determine housing and service a prioritization tool with each participant/household to determine vulnerability and risk with household to rapidly collect documentation needed to verify program eligibility and utilize a progressive-assistance approach to determine appropriate type and level of assistance with Central Fiscal Agent and Legal Assistance programs to submit both financial assistance requests and legal referrals in a timely manner preventing further jeopardization of individualized housing stabilization goal plan with participants. This will include potential linkages to employment legal mental health medical and other community advocacy with landlords on the households behalf to develop a workable plan to maintain and maintain consistent communication channels both verbal and written between several parties (i.e. household participants fiscal administrator legal team outreach and engagement staff stabilization case management staff)Consults with management staff to confirm household has resolved housing crisis prior to exiting from participant-centered system navigation support to individuals who are not prioritized for financial support but are determined to be eligible for additional in conjunction with legal service entities to facilitate the workflow between case management and legal service linkage to credit counseling and other services necessary to assist program participants with critical skills related to budgeting managing money accessing a free personal credit report and resolving personal credit all services identified and provided referrals made and participant feedback via satisfaction surveys in HMIS or selected electronic for and actively assists individuals in obtaining services (e.g. benefits mental health substance abuse housing referrals financial assistance home-based services training medical services mentoring and socialization).Refers for reunification or relocation support when accurate timely and complete client records in electronic database ensuring all services and outcomes are documented in compliance with LACAHSA and agency in case conferencing team meetings and cross-system coordination all meetings and trainings relevant to program and scope of duties as :High School Diploma or GED or Equivalent and minimum of one year case management or customer service experience requiredAble to communicate and interact with subcontractors service providers and community partners in a culturally competent mannerPreferred Qualifications:Bachelors degreeBilingual SpanishWork Environment:Combination of field (will need to travel) and indoor office required to sit stand bend; occasionally lift up to occasion walk or drive to different local necessitate working in busy and loud environmentsWill be exposed to elements like cold heat dust noise and need to bend stoop twist and sit throughout the day.