Case Manager IV

Summary

At Catholic Charities of Acadiana we care for the sacred dignity of all human life-especially the most vulnerable. Every member of our team plays a vital role in building a more compassionate community grounded in our core values: Dignity of the Human Person Solidarity Boundless Mercy Joyful Tenacity Humility and Justice. We are seeking a Case Manager IV to provide intensive coordinated support to our highest-acuity clients experiencing homelessness including individuals with significant behavioral health needs and complex co-occurring challenges. This senior-level role works across housing healthcare behavioral health benefits and community systems to ensure clients receive comprehensive and coordinated care. The Case Manager IV works closely with clinical and therapeutic providers identifies gaps in services advocates for client needs and supports continuity of care through crisis hospitalization discharge and ongoing community services. This position also serves as a resource to other case management staff navigating complex cases. This role is ideal for an experienced compassionate and mission-driven professional who is committed to meeting people where they are and helping them move toward greater stability safety and self-sufficiency.

Key Responsibilities

• Provide intensive case management to the highest-acuity clients experiencing homelessness including individuals with serious mental illness substance use disorders and complex co-occurring needs.
• Conduct comprehensive strengths-based assessments and develop individualized service plans following through on goals related to housing benefits income healthcare treatment and long-term stability.
• Coordinate care across behavioral health medical housing benefits legal and other community systems to ensure clients receive comprehensive and continuous support.
• Work closely with clinical and therapeutic providers to coordinate services including psychiatric care substance use treatment inpatient placement discharge planning and post-hospital follow-up.
• Identify gaps or barriers within systems of care and advocate with internal leadership and community partners to ensure client needs are appropriately addressed.
• Provide advanced non-clinical crisis response de-escalation safety planning and coordination with clinical or emergency resources when higher-level intervention is needed.
• Conduct frequent field-based visits and participate in case conferences and multidisciplinary team meetings to support complex client needs.
• Serve as a subject-matter resource to Case Manager I II and III staff navigating complex high-acuity or behavioral-health-intersecting cases.
• Maintain accurate timely documentation and ensure compliance with agency program and funder requirements.
• Model professionalism compassion ethical practice and the values of Catholic Charities of Acadiana in every interaction.
• All other duties as assigned.

Job Qualifications

• Education: Bachelors Degree in Social Work Psychology Human Services or related field required; Masters Degree in Social Work Counseling Psychology or a related human services field preferred.
• Experience: Minimum 4 years experience in case management homeless services or behavioral health systems required; direct experience with highest-acuity and co-occurring populations strongly preferred.
• Deep working knowledge of behavioral health conditions treatment modalities and levels of care with a demonstrated ability to coordinate clinical services.
• Demonstrated experience collaborating with clinical and behavioral health providers as part of an interdisciplinary care team.
• Strong knowledge of housing systems benefits systems and community resources with the ability to identify and clearly articulate systems-level service gaps to partners.
• Excellent interpersonal communication and advocacy skills with a compassionate nonjudgmental approach.
• Proficiency with electronic case management systems and standard office software.
• Ability to manage high-acuity unpredictable situations with professionalism and calm.
• Commitment to continuous learning professional growth and ethical excellence.

Job Specifications

• Medium: Exerting 20 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently and/or greater than negligible up to 10 pounds of force constantly to move objects. 100% of the time.
• Job Type: Full-time
• Benefits:
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Retirement plan
  • Vision insurance

Required Experience:

Manager