Case Manager, Flexible Financial Assistance (CSM) Westside Administration

Role:Case ManagerReports to: Program Manager Flexible Financial Assistance (CSM)Program: 1700-Coordinated Entry SystemDepartment: Coordinated EntryLocation: Westside Administration Office 1453 16th Street 2nd Floor Santa Monica CA 90404Schedule: Monday - Friday 8:00am - 4:30pmStatus:Full-time/Non-Exempt/Non-ManagementBenefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) : 3Job Description Summary:The City of Santa Monica Flexible Financial Assistance Case Manager will assist households who are at risk of becoming homeless due to financial hardship and/or being in the early stages of the eviction process by assisting to retain permanent housing. This program is designed to divert participants from entering the homeless system by providing flexible financial assistance and/or case management services which often includes linkage to legal services and other community-based referrals. This position will assist in resolving clients housing crises that would otherwise lead to a loss of housing including but not limited to one-time or short term financial assistance housing-related support services legal assistance and individualized care plans that lead to housing Description Essential:Initiate outreach efforts within the community targeting areas and organizations where the highest risk participants may be Outreach efforts that involve program education education surrounding local resources and support with completion of the FFA online housing barriers of households who are unstably housed and at-risk of homelessness to determine housing and service a prioritization tool with each participant/household to determine vulnerability and risk with household to rapidly collect documentation needed to verify program eligibility and utilize a progressive-assistance approach to determine appropriate type and level of assistance with Central Fiscal Agent and City Right to Counsel program to submit both financial assistance requests and legal referrals in a timely manner to prevent further jeopardization of housing individualized housing stabilization goal plan with participants. This will include potential linkages to employment legal mental health medical and other community advocacy with landlords on the households behalf to develop a workable plan to maintain and maintain consistent communication channels both verbal and written between several parties (i.e. household participants fiscal administrator legalProvide participant-centered housing stabilization case management to all participants demonstrating a need and eligibility for temporary stabilization in conjunction with legal service entities to facilitate the workflow between case management and legal service to credit counseling and other services necessary to assist program participants with critical skills related to budgeting managing money accessing a free personal credit report and resolving personal credit all services identified and provided referrals made and participant for and actively assists individuals in obtaining services (e.g. benefits mental health substance abuse housing referrals financial assistance home-based services training medical services mentoring and socialization).Provide reunification or relocation support when duties as Description Qualifications:High School Diploma or GED/EquivalentMinimum of one year case management or customer service experienceAble to communicate and interact with subcontractors service providers and community partners in a culturally competent mannerValid CA Drivers License and use of reliable personal vehicleJob Description Preferred Qualifications:Bilingual SpanishBachelors DegreeKnowledge of Santa Monica social safety net and community-based resourcesJob Description Work Environment:Combination of field and office required to sit stand bend; occasionally lift or carry up to 35 occasion walk or drive to different local necessitate working in busy and loud be exposed to elements like cold heat dust noise and need to bend stoop twist and sit throughout the day.