Case Manager Bilingual EnglishSpanish NFI

Position Title: Case Manager - NFI

Reports to: Case Manager Supervisor

Category: Full-Time Hourly Non-Exempt

Location: Washington DC 20009

Hours: Flexible schedule (Monday-Friday) between 7 am-8 pm some evenings holidays and weekends may be required to support operations and to respond to emergencies.

Who we are: Friendship Place is a nonprofit organization serving the Washington DC region empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness with innovative customized programs that have positive demonstrable results and a lasting impact on the community and beyond. Our programs are person-focused - individualized to meet the needs and goals of individuals families youth/young adults and Veterans experiencing homelessness. We provide outreach hospitality health care case management housing job placement services and advocacy.

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. These include the following: Excellence and Innovation Finding Ways to Say Yes Caring at the Core Agents of Change Support Empowerment and Development Building Relationships Integrity and Accountability

Summary: The position provides permanent supportive housing services to individuals experiencing homelessness identified as the most vulnerable in the District of Columbia. The Neighbors First Program follows a Housing First model and philosophy. The Case Manager works to empower participants to rebuild their lives relying on their strengths and using wraparound resources in a holistic participant-driven process.

Responsibilities:

• Provide supportive services to individuals experiencing homelessness with serious mental illnesses addictions medical concerns etc
• Deliver face-to-face contact to consumers spending approximately 80% of the time in the field
• Demonstrate empathy and flexibility in responding to consumers needs and requests fostering wellness and independence
• Engage consumers and assess individual needs preferences and strengths
• Develop implement and revise individual service plans
• Assist households in locating and selecting wraparound services
• Monitor medical/psychiatric needs and medication management of all household members
• Assist participants in securing adequate housing resources
• Act as a liaison with landlords and other community stakeholders
• Participate in multidisciplinary meetings and regular supervision
• Collect outcome statistics and write monthly progress reports
• Maintain participants electronic records in the Housing the Homeless database
• Attend professional training and conferences as needed
• Work collaboratively with clients colleagues and external service providers utilizing strong interpersonal and intrapersonal communication skills to support a positive solution-oriented work environment and to build trust resolve conflicts and ensure coordinated client-centered care.
• Actively engage in continuous personal and professional development by seeking out training feedback and learning opportunities to enhance skills knowledge and effectiveness in the role
• Must maintain compliance with background check deadlines and all assigned mandatory training
• Perform all other duties as assigned

Education:

• A High School diploma or GED and six years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
• A Bachelors degree in any field and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
• A Masters degree in Social Work or a related human services field and one to two years of experience

Background & Qualifications:

• Bilingual (Spanish/English)
• Must have a valid drivers license and ability to operate a motor vehicle
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. May be called into action to perform life-saving measures. First Aid/CPR/AED training will be provided by Friendship Place
• Demonstrated professional knowledge of the theories principles techniques and practices of social service delivery systems
• Understanding of adult rehabilitation services
• Experience with families youth and school systems
• Experience with addictions mental health and co-occurring disorders
• Strong written and verbal skills
• Must have strong intra- and interpersonal communication skills with the ability to communicate professionally and effectively both in writing and verbally.
• Ability to work in a culturally diverse environment
• Ability to work well under pressure
• Ability to work as a team player
• Strong commitment to mission including racial equity and social justice
• Experience with families youth and school systems
• Experience with addictions mental health and co-occurring disorders
• Strong written and verbal skills
• Ability to work in a culturally diverse environment
• Ability to work well under pressure
• Ability to work as a team player
• Strong commitment to mission including racial equity and social justice

Physical and Environmental Requirements: This position requires split time between office/desk settings traveling to meet with households across the service area and attending meetings/engagements with key stakeholders. Field time consists of up to 80%. Employees must be able to sit for extended periods with repetitive motion and positions. The employee must have a valid drivers license and be able to operate a motorized vehicle. Some lifting may be required (up to 20-25lbs).

Background Checks: This position is classified as Protection Sensitive under DHS. The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background check and fingerprinting FBI Background Check DC Metropolitan Police Background Check State-of-Residence Police Background Check DC Child Abuse Registry (CFSA) National Sex Offender Registry Check Drug Panel and Alcohol Screening Tuberculosis Test and Driving Record check (for positions transporting participants). Reference checks and verification of current and/or previous employment are required.

Direct/Indirect Reports:

None

Specific Requirements: Must have reliable transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured registered etc.) and the employee must have a valid drivers license.

Compensation: The hourly pay is between $27.94 - $30.53. The starting pay is based on a step system. A candidates starting pay determination is made based on meeting the basic position requirements and current completed education credentials and work experience. Please Note: The step system is set and not open to pay negotiation.

Benefits: We offer an excellent benefits package including low-cost health insurance health reimbursement flexible spending accounts employer-paid dental vision short and long-term disability life insurance 403B defined contribution plan matching employee assistance programs professional development employee resource groups 14 paid holidays 15 days of vacation and 10 days of sick leave during 1st year of employment and much more! (Benefits are pro-rated for part-time employees).

Interview Process: Phone screening panel style interview final interview.

Website:

Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race color religion gender sexual orientation gender identity age national origin marital status citizenship disability veteran status personal appearance familial status family responsibilities political affiliations matriculation credit and any other characteristic protected by applicable law.

Reasonable Accommodation Statement: Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact human resources at

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting