Case Manager, Behavioral Health Services

POSITION SUMMARY:

The Behavioral Health Specialist/Case Manager will promote Catholic Charities mission and values and build effective relationships that inspire others to action inside and outside the organization. Knowledge and experience in treating trauma using trauma-informed care are essential. This role requires someone adaptable self-reflective and an empathetic team player with strong interpersonal skills and a desire to support the needs of children families adults and older adults.. The Behavioral Health Specialist will bring an understanding of cultural competency conflict resolution self-initiative and a genuine interest in professional and personal growth..

TheBehavioral Health Specialist/Case Manager will provide intake case management and supportive services for children families adults and older Behavioral Health Division serves clients under multiple programs:

School Based Outpatient Program (SBOP)

Older Adult and Adult Outpatient Program

Nurturing Families-Child-Parent Psychotherapy (CPP)

Pathway Forward-CBT-focused services for adults on probation

Community Health Workers (CHW)

Enhanced Care Management (ECM)

PRIMARY RESPONSIBILITIES FOR THE CLINICAL SERVICES PROGRAM:

• Conduct client outreach intake interviews eligibility screenings and enrollment activities for assigned programs.
• Maintain accurate timely and complete documentation per Santa Clara County Behavioral Health Division and Catholic Charities standards in the AWARDS data system.
• Works with children families adults and older adults dealing with trauma behavioral and mental health issues including dual diagnosis addictions and cognitive disabilities.
• Facilitate groups for adults involved with the Criminal Justice System
• Assist clients with basic living needs (shelter clothing etc.)
• Consult with individual clients or families about community knowledge needed resources and their strengths in accessing services including utility discounts and other essential services.
• Collaborate with the probation department and other criminal justice partners to support client engagement and service coordination.
• Assist clients in identifying and accessing basic needs resources including housing food clothing transportation and other essential services.
• Assist clients in resolving crises and help create safety plans.
• Collaborate with therapists schools and other agencies to access additional resources.
• Attend weekly supervision meetings.
• Attend all necessary staff meetings to facilitate coordination and collaboration in client services.
• Other duties as assigned by the supervisor.

SPECIFIC JOB REQUIREMENTS:

• Maintain a caseload of a minimum of 25-30 cases subject to program needs and funding requirements
• Meet with clients at a minimum of a weekly basis in-person/telephone and telehealth
• Must meet a minimum standard of 100-110 hours of direct clinical service per month
• Complete all progress notes within three business days of service

KNOWLEDGE AND SKILLS REQUIRED:

Minimum requirement of a Bachelors degree in social work human services counseling and two years experience in human services or Behavioral Health

• Good oral and written English and Spanish Skills
• Excellent cross-cultural inter-generational and interpersonal skills to address the needs of diverse ethnic and homeless community clients.
• Knowledge of community resources organizations and supports.
• Knowledge of mental health and alcohol substance abuse and recovery treatment services
• Knowledge of working with different age groups
• High energy and patience in working with clients facing multiple challenges.
• Demonstrated ability to work independently and as part of a team.
• Knowledge of trauma-informed care strength-based and motivational interviewing skills.
• Availability to work flexible hours e.g. evening until 7:00 pm and Saturdays.
• CPR and First Aid Certification or the ability to obtain the certification as indicated.

OTHER REQUIREMENTS:

• Ability to travel to clients or community agencies as necessary through own vehicle or public transport.
• Reliable transportation required. If using a personal vehicle for work-related travel you must maintain a valid California drivers license an acceptable driving record and automobile insurance that meets agency requirements.
• Successful results from a criminal background check including fingerprint clearance.
• Demonstrate eligibility to work in the United States.

MANDATED REPORTER STATUS

This position requires you to work with adults and children and your profession qualifies you as mandated reporters of Elder abuse or neglect. Child abuse or neglect which is found in California Penal Code Section .3 and Welfare and Institution Code .70. In addition you are required to report suspected cases of child abuse and neglect and Elder abuse and neglect.

Required Experience:

Manager