Case Manager Asylum Shelter

Title: Case Manager - Asylum Shelter

Location: New York Metropolitan Area

Reports to: Case Manager Supervisor-Asylum Shelter

Pay Range: $26.37 - $26.37 per hour (est. $48000 - $48000 per year)

FLSA Status: Non-Exempt

Status: Full-time (35 hour per week)

Role Summary: The Asylum Case Manager Supervisor plays a vital role in supporting the Director of Social Services primarily focused on the unique needs and challenges faced by asylum seekers. This position involves overseeing day-to-day operations of the Social Services Department ensuring the provision of comprehensive support and services to asylum seekers under the guidance of the Director of Social Services. Asylum shelters are exempt from DHS housing placement performance measures.

Primary Job Responsibilities/Duties:

The Asylum Seeker Case Managers role encompasses but is not limited to:

• Conducting initial intake assessments with a focus on addressing critical needs specific to asylum seekers.
• Utilizing assessment tools such as CARES tailored toidentifysupport service requirements unique to the asylum-seeking population and making immediate referrals.
• Providing orientation to clients about the shelter program the asylum process and the potential consequences.
• Developing Individualized Living Plans (ILPs) in close collaboration with other Social Service providers ensuring tailored support services that align with the asylum journey.
• Assistingclients in understanding and accessing the asylum process and related resources.
• Completing psycho-social assessments within the first30 daysof intake with sensitivity to the asylum-seeking experience.
• Monitoring and tracking client progress addressing the specific challenges faced by asylum seekers.

• Empowering clients to activelyparticipatein their own asylum planning and goal setting.
• Conductingregular meetings with clients (weekly/bi-weekly or as needed) to address their unique circumstances and emotional needs.
• Collaborating with legal and advocacy organizations to ensure clients receivenecessarysupport during their asylum proceedings.
• Referring clients to relevant organizations specializing in asylum-related legalassistance.
• Connecting clients with culturally sensitive resources to aid in their adjustment and integration into the community.
• Maintaining thorough client files documenting conversations warnings and progress reports while preserving the utmost confidentiality.
• Reporting critical incidentsimmediatelyto the Site Director/Director of Social Services.
• Establishing strong partnerships with asylum-focused community organizations tofacilitatereferrals and support services.
• Escorting clients to asylum-related appointments and hearings providing emotional support throughout the process.
• Facilitating suitable housing placements and connecting clients with culturally competent housing resources.
• Ensuring that case notes are completed within 24 hours after client meetings.
• Offering support as a substitute for other staff when needed.
• Performing general clerical duties.

Physical Requirements:

• Ability to walk stand kneel crouch and bend over.
• Ability to lift reach and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel todifferent locationswithin New York City as needed.

Work Environment / Schedule Requirements:.

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
• May berequiredto work on or during evenings weekends and holidays.

Qualifications:

• Bachelors degree in social work psychology sociology ora relatedfield.
• Associate degree in human services or a related field with a minimum of 2 years of direct social service experience.
• High School Diploma/General Equivalent Diploma with a minimum of 4 years of direct social service experience.
• Exceptional interpersonal skills with the ability to balance compassion and firmness while respecting the unique experiences of asylum seekers.
• Proficiencyin navigating asylum-specific community resources and understanding the complexities of the asylum process.
• Strong problem-solving abilities decision-making skills conflict resolutionexpertise and active listening.
• Capacity to remain composed in crisis situations.
• Demonstrated ability to collaborate effectively with diverse groups.
• Proven capability to manage multiple tasks efficiently under pressure.
• Outstanding organizational skills attention to detail and efficiency.
• Possessing maturity integrity and sound judgment.
• Bilingual (Spanish French Creole or other languages) preferred.
• Must be able to read speak write and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This positionmay besubject to a series of investigations beforeand afterappointment.

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such discrimination in any aspect of hiring or employment based upon age race creed color national origin sexual orientation gender identity or expression religion military or veteran status sex disability (including pregnancy childbirth and related medical conditions) or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal state and local laws rules and regulations. NAICA also offers reasonable accommodations as required by applicable federal state and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email towith the Subject Reasonable Accommodation Request.

Competitive Benefits Package

• Comprehensive Health Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability CA Accident and Hospital
• Employee Discount Program