Case Manager 27th Ave Phoenix, AZ 85017 (8121)

• Terros Health is pleased to share an exciting and rewarding opportunity for a Case Manager working at our 27th AveHealth Centerlocation. Reporting to the Health Center Director the ideal individual is flexible compassionate and professional. You willprovide effective case management clinical perspective and service coordination for families in accordance with the Arizona Practice Model 12 you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity youve been seeking.

Our programs are accessible and focus on the whole person including: primary care nutrition counseling and groups sessions addiction treatment childrens services housing and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits continuous training and a welcoming environment we offer the opportunity for you to grow in your career with Terros Health.

Terros Health is a healthcare organization of caring people guided by our core values of integrity compassion and empowerment. For more than five decades the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness provide primary medical care restore families support our veterans and connect individuals to the care they need.

Terros Health is now hiring for a Full-Time Case Manager at the 27th Ave Health Center in Phoenix AZ

Location:3864 N 27th Ave Phoenix AZ 85017

Schedule: Full-time

Mon - Fri

Position Summary: The Case Manager works as part of an interdisciplinary team to support individuals with serious mental illness/general mental health in improving their daily functioning independence and overall quality of life. This role focuses on active engagement and delivery of meaningful services that help individuals build skills access resources and maintain stability in the community. Services are purposeful goal-directed and aligned with each individuals treatment plan with a clear focus on improving functioning and health plan goals.

Essential Duties:

• Provides direct face-to-face services in the home community or clinic that support treatment goals.
• Uses each interaction to teach coach or support skill-building related to daily living health and recovery.
• Engages individuals using strength-based trauma-informed and recovery-oriented approaches.
• Proactively re-engages individuals who are disengaged difficult to reach or at higher risk.
• Engages regularly with individual to identify and implement goals and interventions.
• Supports individuals in building skills related to independent living housing stability employment relationships and self-care.
• Helps individuals navigate real-life challenges and practice skills in real-world settings.
• Focuses on progress over time not just service completion.
• Encourages increasing independence while avoiding long-term dependence on services.
• Develops and implements individualized service plans that are clear realistic and focused on functional outcomes.

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match interest free medical line of credit financial education planning and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships clinical supervision and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
  • Gym memberships
  • Car rentals
  • Flights hotels movies and more
• Bilingual pay differential

Education & Experience

The applicant must meet one of the following:

• High School Diploma or GED and a minimum of 1.5 years of behavioral health experience OR
• Associates degree in a related field OR
• Bachelors degree in a non-behavioral health field with 1 year of behavioral health experience OR
• Bachelors degree in a behavioral health - related field

Required Knowledge Skills and Abilities

• Ability to engage individuals using a non-judgmental person-centered and recovery-oriented approach
• Strong communication and interpersonal skills including active listening and clear documentation
• Ability to provide active treatment-focused services that support skill-building and improved functioning
• Basic understanding of serious mental illness co-occurring conditions and community-based care
• Ability to manage time prioritize tasks and maintain productivity expectations
• Ability to respond to changing situations including crisis or high-risk scenarios with appropriate support
• Basic computer skills and ability to utilize an electronic health record (EHR)

Licensure & Requirements

• Valid Arizona Drivers License and ability to meet organizational driving requirements
• Must be at least 21 years of age
• Valid Level 1 Fingerprint Clearance Card (or ability to obtain within required timeframe)
• Successful completion of background check
• Ability to work in both office and community-based settings

Preferred (but not required)

• Experience working with diverse populations in behavioral health including individuals with serious mental illness co-occurring disorders and varying levels of care needs.
• Experience providing community-based or field-based services
• Familiarity with Motivational Interviewing or other engagement techniques
• Knowledge of local community resources and systems of care

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.