Case Management Lead- Uplizna- Rare Disease (Remote)

Join Amgens Mission of Serving Patients

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach thousands of patients each year. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science-based. If you have a passion for solving complex challenges and driving meaningful impact for patients youll thrive as part of the Amgen team.

HOW MIGHT YOU DEFY IMAGINATION

At Amgen our shared missionto serve patientsdrives all that we do. As a global biotechnology leader we collaborate across disciplines to deliver innovative therapies that reach millions of patients worldwide. Its time for a career you can be proud of.

Position Summary:

The Case Management Lead works in a highly visible team and collaborative environment leading and partnering with both internal and external business partners. They will serve as a front-line manager with respect to the internal Case Management team evaluating employees while coaching and developing skillsets.

The Case Management Lead will take a leadership role representing the case management team and provide exceptional leadership at all case management touch points. They will work with patients prescribers and sites of care to navigate through the Patient Assistance Program processes as well as working in collaboration with Specialty Pharmacies and Sites of Care in resolution of copay claims. One must listen to and support patients and medical professionals addressing their specific needs providing friendly courteous professional and well-informed answers and solutions to their questions and needs.

Live

What you will do

• Effectively manage coach evaluate performance and develop individuals on case manager team

• Day to day oversight of performance with awareness of patient customer service issues ensuring that Key Performance Indicators are met with satisfaction

• Work closely with the PALs the hub specialty pharmacies and the patient/caregivers to effectively manage complicated cases with barriers in access to therapy

• Partner with Safety and Pharmacovigilance and report adverse events and product complaints through medical information

• Demonstrate the ability to identify troubleshoot and resolve initial and ongoing access issues and educate/team for future resolution

• Liaise with medical offices as necessary to educate on insurance authorization processes for both medical and pharmacy benefit therapies

• Identify general and specific adherence trends at the payor level and suggest appropriate action

• Assist Associate Director HUB Services in developing strategy managing tracking and reporting on Open Enrollment efforts and reverification season progress

• Subject matter expert amongst case manager team

• Serve as liaison with external stakeholders (HUB and Specialty Pharmacy)

• Coordinate with Training and the National Sr. Case Manager for onboarding of new hires as well as ongoing training with existing case managers

Win

What we expect of you

We are all different yet we all use our unique contributions to serve patients. The professional we seek is detailed-oriented and customer-focused with these qualifications.

Basic Qualifications

Bachelors Degree and 5 years of case management experience within pharmaceutical biotech or medical device industry or hospital.
OR
Associate degree and 10 years of case management experience within pharmaceutical biotech or medical device industry or hospital.
OR
High school diploma/GED and 12 years of case management experience within pharmaceutical biotech or medical device industry or hospital.

Preferred Qualifications:

• Buy and bill experience required.

• Hub Services/Reimbursement/Specialty Pharmacy background strongly preferred.

• Excellent communication skills and commitment to customer service.

• Ability to effectively resolve hurdles across multiple cases at the same time.

• Ability to learn product and disease information familiarity with HIPAA and FDA.

• Ability to manage communication with case managers and other stakeholders across multiple geographies and time zones.

• Up to 35% travel required.

• Proficient in Microsoft Office.

• Professional demeanor.

• Self-starter attitude.

• Strong interpersonal skills.

• Excellent written and verbal communication skills.

• Strong business acumen

Essential Core Values and Competencies:

Growth

• Manages Ambiguity

• Strategic Mindset

• Demonstrates Self-awareness

• Cultivates Innovation

• Develops Talent

Accountability

• Drives Results

• Ensures Accountability

• Decision Quality

Transparency

• Courage

• Collaboration

• Instills Trust

What you can expect of us

As we work to develop treatments that take care of others we also work to care for our teammates professional and personal growth and well-being.

In addition to the base salary Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities including:

• Comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts.

• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans and bi-annual company-wide shutdowns

• Flexible work models including remote work arrangements where possible

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Amgen anticipates accepting until 8/31 however we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range