Case Development Paralegal

To be considered for this role please call and follow the step-by-step instructions outlined by our Co-Founder and Managing addition please complete your application will be evaluated and vetted based on your ability to follow look forward to hearing from you!

Aboutthe Role:

TheCase Development Paralegalplays a foundational role in the clients journey. This team member conducts detailed client interviews gathers essential case facts ensures early deadlines are met and advances new matters through the beginning stages of the case lifecycle.

This position is ideal for someone who is:

• Excellent on the phone

• Highly organized and detail-oriented

• Skilled at gathering and synthesizing information

• Comfortable working within structured procedures

• A creative / solution-oriented thinker

• Empathetic patient and client-focused

Key Responsibilities

Client Communication & Fact Gathering

• Conduct initial and follow-up interviews with clients to collect and verify essential case information.

• Maintain regular communication with clients in theearly stagesof the case to gather updates documents and any missing information.

• Provide clients with a clear understanding ofnextsteps and what is needed from them.

Case Development & Investigation

• Collect review and summarize key information related to liability injuries insurance and incident details.

• Request and obtain relevant documents from clients providers insurers and agencies.

• Assistinidentifyingpotentially responsible parties and verifying preliminary case facts.

• Initiate earlyevidence-gatheringtasks to ensure deadlines are met.

Workflow & Deadline Management

• Advance cases through the firms early-stage workflow by completing required tasks promptly and accurately.

• Ensure all time-sensitive items such as early noticesrequiredforms and follow-up communications are completed within deadlines.

• Maintain clear organized and thorough documentation of all actions and communications.

• Make detailed and informed case recommendations to the attorneys and management

Data & Record Management

• Accurately enter update andmaintaincase information in the firms case management system.

• Track client treatment progress identify gaps or issues and ensure updated information is captured.

• Prepare cases for handoff to the next phase of the process once all required early-stage tasks are complete.

Client Care & Support

• Serve as a compassionate steady point of contact during what may bea difficult timefor clients.

• Help clients navigateearly treatmentneeds documentation requests and general case questions by guiding them to the right care at the right time

• Uphold the firms core value of doing good by doing right through consistent high-quality communication.

Qualifications:

Required

• Strong communicationand interviewing skills

• High attention to detail and accuracy

• Ability to follow structured workflows processes and checklists

• Excellent organizational and time-management abilities

• Comfort with technology and using case management software

• Ability to handle sensitive conversations with empathy and professionalism

• Strong multitasking skills and ability to manage a high volume of active cases

• Exceptional analytical skills for evaluating case detailsidentifyingkey issues and contributing to case strategies.

• Effective problem-solving skills to address and resolve issues that arise during case management.

• Exemplifies ChaffinLuhanaLLPs Core Values of Doing Good by Doing Right : Results Driven Excellence Without Paralysis Compassionate and Authentic In It Together and Innovative Growth.

Preferred

• Experience inpersonal injury insurance medical administration customer service or legal intake

• Experience in a deadline-driven or professional services environment

• Familiarity with case management systems (Salesforce/Litifya plus)

• Paralegal certificate or relevant coursework (preferred but notrequired)

Benefits:

Financial Benefits

• 401k Contributions: The firm offers a discretionary match up to 5%. This includes a 100% match on the first 3% of contributions and a 50% match on the next 2% based on annual compensation.

• Charitable Donations: The Chaffin Luhana Foundation makes an annual donation to a charity of each team members choice.

Healthcare Benefits

• Medical Insurance: $600toward monthly health premiums for team members or their families. Team members pay just $1.

• Dental Insurance: Full coverage with only a $1 monthly contribution from the team member.

• Vision Insurance: Full coverage with only a $1 monthly contribution from the team member.

• Health Reimbursement Account (HRA): Team members receive a $1000 contribution from the firm in their HRA account if enrolled in the PPO health plan.

• Family / Dependent Care (DCR): Team members can contribute up to $7500 pre-tax for dependent care.

• Flex Spending Account (FSA): Team members can contribute up to $1000 pre-tax for medical expenses.

Commuter Benefits

• Tax-free Transit Commute (TRN): Team members can contribute up to $340per month pre-tax toward transit tickets.

• Discounted Parking (PKG): Team members can contribute up to $340per month pre-tax toward parking.

Time Off to Recharge & Renew

• Paid Time Off (PTO): 15 PTO days per year increasing to 20 days after 3 years with the firm.

• Sick Days: 3 paid sick days per year.

• Celebrate the Holidays: Office is closed for 10 public holidays.

• Office Closure: Office is typically closed between Christmas and New Years Day.

Culture & Development of Team

• Casual Dress: Enjoy our business casual dress code.

• Enhance Your Skills: Up to $500 annually for continued education or training.

• Learn How Youre Wired: Take a Kolbe Assessment to learn your instinctive method of operation.

• Time Management: Time management luncheons with senior leadership to elevate team and organizational success.

• Free Workouts: Free access to GreenTree SportsPlex for Pittsburgh office.

Recognition at the Firm

• Value Team Members: Bonusly points for peer-to-peer recognition redeemable for gift cards trips dinners and more.

• Eat Drink & Be Merry: Free team lunches and happy hours.

• Annual Bonus: Year-end discretionary bonus.

• Firm Outing: Annual firm outing for all team members to meet up and have fun.

Note:

This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform. Duties responsibilities and requirements can be added changed or reduced by management to meet the business needs of the company.

Chaffin Luhana LLP does not discriminate based on race color sex religion national origin disability or any other reason prohibited by law in provision of employment opportunities.

Location:Pittsburgh PA