Case Coordinator women only
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Job Summary
Are you passionate about making a lasting difference to the lives of vulnerable adults
The West London Womens Service is a specialist gender and trauma informed Assessment Hub for women with complex needs who are at risk of homelessness experienced domestic abuse violence against women and girls (VAWG); and/or have multiple disadvantages.
We have a great opportunity for someone interested in working as part of an innovate womens only service in a Case Coordinator role and becoming part of this exciting team achieving positive outcomes to support the women in their recovery and move on journey.
As the Case Coordinator you will have the opportunity to lead on the development and day-to-day delivery of the service taking responsibility for line management support and supervision of Assessment and Reconnection Workers and overseeing case management so they can provide intensive high quality support to their individual caseload of clients.
You will work full time on-site on a 7day rolling rota including early shifts from 8am late shifts until around 10pm bank holidays. Some roles also offer a 20% pay premium for hours worked between 8pm8am Monday to Friday and for all weekend hours.
About you
We are looking for a motivated individual who is looking for an exciting step in their career. Working for a womens only service which is committed to supporting clients in accessing specialist support and finding long term accommodation. If this sounds like you we encourage you to apply if you have:
- Experience managing complex and difficult situations in relations to people some day-to-day management/supervision of staff or volunteers or willingness to develop these skills.
- Great communication skills with the ability to network and build effective relationships with a variety people.
- Understanding of the issues involved in providing support to people with complex support needs including mental and physical health needs substance dependency and who may be on low (or no) income.
- You will be supporting the team with complex cases and ensuring clients have access to the support they need in their recovery journeys and into independent accommodation.
- We work with a Recovery Based Approach tailoring support to each individuals needs and goals.
*For genuine occupational requirement reasons we are looking to appoint a woman for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).
How to apply
To view the job description and guidance on completing your application form please click on the document tab on the advert page on our website.
When youre ready to apply click the Apply Now Button to start your online application form.
Closing date: 10am on 9 June 2026
Interview and assessments on: w/c 22 June 2026
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.
What We Offer
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more Click here to visit our Equity Diversity & Inclusion page.
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years service.
- Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
- Financial wellbeing platform offering loans advances and saving options.
- Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
- Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym retail food & drink travel electricals and more.
Want to find out more Want to find out moreClick here to visit our Work For Us page.
At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.
A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Documents
Required Experience:
IC
About Company
St Mungo's is a leading UK homelessness charity supporting over 3,150 people every night. Help us end homelessness and rebuild lives.
