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Case Coordinator Psychiatric Services
Job Location:
Job Location:
Muncie, IN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
12 June 2026 (30+ days ago)
Posted:
Application Deadline:
9 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Case Coordinator - Psychiatric Services
Department/Location:Primary Care 333 S. Madison St. Muncie
Reports To: Practice Manager
Classification: Non-Exempt Full Time
Reports To: Practice Manager
Classification: Non-Exempt Full Time
Requires: Medical assistant certification or at least one year work experience in healthcare preferred
Associates degree or medical/administrative certification preferred
Experience with EHRs payer portals and authorization software preferred.
Schedule:Monday through Friday 8 am to 4:30 pm with 1/2-hour lunch
Open Door Health Services is seeking a full-time Case Coordinator at our main location in Muncie Indiana.
Overview
As a Case Coordinator you will uphold our Mission Vision and this position you will be responsible for supporting safe efficient delivery of Psychiatric services including Spravato (esketamine) therapy by managing prior authorizations scheduling treatment visits coordinating referrals and handling administrative and clinical communications across the care team. You will also track all referrals and prior authorizations to completion and work closely with all staff members to ensure that the patients have timely access to treatment while maintaining regulatory payer and facility compliance. This position will work as a Medical Assistant approximately 25% of the day supporting a variety of clinical tasks.
As a Federally Qualified Health Center Open Door Health Services provides comprehensive primary urgent preventive and select specialty services and social support programs for individuals and families regardless of their ability to pay. Our patients represent diverse backgrounds life experiences capacities and orientations.
Location
This position is located at 333 S. Madison Muncie.
Roles & Responsibilities
In this role you will:
- Follows up with the patient and completes the appropriate paperwork/data entry.
- Assist patients with financial counseling manufacturer copay assistance programs and community resources as needed.
- Coordinate appointments for psychiatry behavioral health counseling lab testing and other as needed.
- Clearly communicate arrival times transportation duration pre-treatment requirements and post treatment safety precautions as directed by the provider.
- Prepare submit and follow-up on insurance Prior Authorization and medication benefits needed for approval for referrals at the request of a clinic provider. Track authorization timelines and appeals; communicate denials and next steps to clinicians and patients.
- Knowledge of medical practice and care to assist patients care.
- Prepares patient for the provider by obtaining vital signs chief complaint as well as other data and briefs provider prior to entering the exam room.
- Administers prescribed medications immunizations and treatments as ordered.
Successful candidates will:
- Demonstrate a commitment to ethical inclusive and patient-centered care
- Exhibit Open Door values: Esteeming the Team Maximizing Potential Doing the Right Thing Choosing Compassion and Encouraging Uniqueness
- Be able to react calmly in emergency situations
- Be able to read understand and follow detailed written and oral communication
- Be able to learn to use and update electronic health records and other online systems
Qualifications
- High School diploma or GED equivalence.
- Associates degree or medical/administrative certification preferred.
- Experience with EHRs payer portals and authorization software preferred.
- CMA RMA or CCMA Certification is preferred at hired required to be maintained through ODHS post hire.
- No clinical experience necessary if certified. Must have at least 1 year work experience in health care in clinic/office if not certified.
About Open Door
For more than 50 years Open Door Health Services has provided friendly expert patient-centered care for East Central Indiana residents with or without insurance. Services are offered at multiple locations in Muncie and Anderson Indiana. We are strongly guided by our mission vision and values in all we do.
Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others and ourselves by enhancing the communities where we live work and play.
Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.
Values: Esteem the Team Maximize Potential Do the Right Thing Choose Compassion Encourage Uniqueness
Open Door offers:
- An excellent benefit package covering your medical dental and vision needs
- Competitive pay
- Supportive team environment
- PTO and vacation time
- Opportunities for learning and career growth
Physical and Environmental Requirements
- Frequent exposure to communicable diseases toxic substances medicinal preparations and other conditions common to clinic environment.
- Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
- Requires standing walking or sitting for long periods of time. Occasional bending stretching or lifting up to 40 pounds.
- Requires the ability to work under stressful situations.
Required Experience:
IC
