Case Associate

PURPOSE:The Jewish Boards Adult Residential Division supports Deaf Hard of Hearing and Deaf-Blind adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental harm-reduction approach staff model and guide residents to create and meet personalized recovery goals develop independent living skills and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing use a culturally competent and anti-racist lens and respect the dignity and legitimacy of each individuals journey. POSITION OVERVIEW:The Case Associate is the intermediate level of direct care staff working with residents of the Jewish Board supported housing programs in order to help residents live in the community as independently as ESSENTIAL FUNCTIONS:Resident SupportMay carry a caseload of residents Provides services to those residents within the scope of program regulations and agency and assesses independent living skills and supports residents in meeting individual on behalf of residents with other services carrying a caseload links residents to community based treatment and collaborate with other service providers when coordinating services. If carrying a caseload practices person-centered and collaborative service planning with residents also ensuring service plans are completed and signed by residents according to regulatory guidelines and and explains agency policies and procedures to residents toward the goal of medication management independence including appropriate person-centered interventions. Conducts monthly unit/apartment resident escorts to appointments as residents with moving carrying groceries laundry and other household items as Support and CoordinationParticipates in regular staff meetings and trainings. May be asked to travel to some off-site meetings and in planning and execution of special and holiday events. Completes regular and timely documentation of all resident interactions including progress and informational progress notes meet monthly billing documentation requirements if incident reports as monthly roommate meetings when COMPETENCIES for the position include:Knowledge and AttributesUnderstanding of how mental illness substance use disorders or trauma can affect the lives of individuals in the community. Experience working with individuals living with serious mental illness substance use disorders or trauma of local and state health and human service systems and their navigation. Understanding of the demanding processes of stabilization and to working with individuals with serious mental illness substance use disorders a history of trauma and/or and respect for vulnerable to approaching the work through an anti-racist lens engaging in continuous learning and putting that learning into practice to support our diverse resident ability to stay calm in a variety of situations some of which may be stressful. Patience and empathy for individuals on their journey to : Conveys information clearly and concisely both verbally and in writing; practices active listening; engages residents -sufficiency and initiative: Assesses initiates and completes tasks independently; contributes to the organizations mission and teams goals; researches and pursues professional development relations: Demonstrates cultural sensitivity interacts with colleagues and residents professionally and -solving: Analyzes situations objectively generates or research solutions independentlyQuality assurance: Attends to detail follows standard operating procedures and consistently produces work of high : Works collaboratively with teams and models collaborative teamwork takes appropriate action on constructive feedback. Organizational skills: Manages time effectively; respects deadlines; prioritizes multiple emerging and complex demands; demonstrates flexibility. Crisis management: Identifies situations in the environment that can evolve into a crisis maintains calm during a crisis has solid crisis de-escalation skills or is willing to learn specific skills to de-escalate a judgement: Manages risk and ensures safety of residents independently recognizes and acts on situations requiring intervention by a supervisor or higher REQUIRED:AA degree and two years of experience in a community mental health setting or HS/HSE degree and at least five (5) years of experience in a community mental health in American Sign Language requiredCOMPUTER SKILLS REQUIRED:Familiarity with Microsoft Office suite of products (Excel Word PowerPoint etc.).Ability and willingness to learn new systems and application ENVIRONMENT/PHYSICAL EFFORTAbility to travel to visit residents in apartments or to escort residents in the community. Valid drivers license and willingness to drive agency van to lift 25 pounds to assist residents and to manage stairs in walk-up buildings as needed.