Case Assistant

Why work at Greenwich House

At Greenwich House we believe in empowering communities through transformative programs we offer more than a job we offer a mission. When you work with us you become part of a passionate collaborative team committed to making a difference in peoples lives. Every initiative class and outreach effort we deliver is fueled by a shared commitment to equity and compassion.

Founded in 1902 as a settlement house aimed at supporting New York Citys growing immigrant population Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness creativity and connection across the city. Today Greenwich House offers a diverse range of programs in health human services education and the arts serving thousands of New Yorkers each year. Learn more at.

The Opportunity

The Case Assistant provides individualized case management and information services that empower seniors to live independently and with dignity in their own homes. Working closely with senior center directors and agency staff you will help identify and support clients in need managing a caseload that includes both long-term and short-term clients.

This is an exciting opportunity for someone who is passionate about helping others and wants to contribute to a mission-driven organization making a meaningful lasting impact in New York City.

Responsibilities

• Conduct client intake and comprehensive assessments to identify individual needs strengths and goals.
• Provide information case assistance referrals supportive counseling and ongoing follow-up to address clients financial social health and mental health needs.
• Facilitate applications and renewals for public benefits including SNAP Medicaid Medicare and Access-A-Ride; assist clients in navigating complex eligibility requirements and processes.
• Coordinate referrals and connect clients to essential services such as legal assistance medical care mental health services home care housing resources and community-based programs.
• Advocate on behalf of clients with public and private agencies to ensure access to appropriate services and supports.
• Maintain timely accurate and confidential documentation of all client interactions services provided and status updates in agency records and the VIVE database in accordance with NYC Aging and Greenwich House guidelines.
• Monitor client progress reassess needs as appropriate and adjust service plans to ensure effective outcomes.
• Conduct outreach to identify and engage isolated or at-risk seniors within the community.
• Collaborate with senior center staff community partners and multidisciplinary teams to coordinate care and enhance service delivery.
• Participate in case conferences staff meetings and professional development opportunities to stay informed of best practices and program updates.
• Assist with crisis intervention and provide immediate support in urgent or high-risk situations.
• Support program initiatives workshops and special projects as assigned by the direct supervisor.

What Youll Bring

• Master of Social Work degree
• LMSW LCSW or working towards
• Experience working with the elderly and/or with at-risk populations
• Fluent with benefits and entitlements
• Must have interpersonal skills ability to engage clients and families
• Capacity to assess functional cognitive social status of clients
• Must be able to work at other Greenwich House senior centers off-site and occasional home visits
• Ability to identify and intervene in crisis situations
• Ability to work collaboratively with interdisciplinary team to accomplish program goals and adapt to changing environment
• Excellent written and verbal communication skills; proficient computer skills including Microsoft Word Excel
• Working knowledge of Spanish or Chinese preferred. Russian or French a

Employment Details

Department: Older Adults Network

Location: Onsite 20 Washington Square North and 310 Greenwich Street New York NY

Schedule: 35 hours/week Tuesday Saturday 9:00 AM - 5:00 PM

FLSA Classification: Non-Exempt

Employment Type: Full-Time

Reports To: Director of Older Adult Community Programing

Union Representation: Non-Union

Compensation

The hourly rate for this position is $31.32/hour. This rate reflects the anticipated compensation at the time of this posting and may be adjusted based on experience education and organizational needs.

Benefits

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits including medical/dental/vision insurance 403(b) plan generous paid time off and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services including classes lessons and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Equal Employment Opportunity & Accessibility

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race color religion sex national origin age veteran status disability or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or an accommodation during the application or interview process please contact us.