Case Aide The Lirio

Compensation Range: $18/hr - $19/hr commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement tuition costs and text books.

Overview:

As part of the support services team at The Lirio the Case Aide provides day-to-day support to residents as they work toward long-term housing stability wellness and community integration. The Case Aide works under the direction of Case Managers and Program Leadership to assist residents in implementing service plans developing independent living skills accessing needed services and maintaining safe and stable housing. All services at The Lirio are provided through the lens of harm reduction trauma-informed care resident choice recovery and housing retention. To that end the Case Aide will help residents remain engaged in supportive services strengthen daily living skills navigate appointments and benefits and bridge the gap between residential support and formal clinical case management.

Responsibilities:

Primary:

• Build rapport with residents and provide supportive respectful and professional engagement on a daily basis.
• Assist residents with activities and goals identified in their service plans including housing stability health care engagement behavioral health treatment medication adherence support benefits maintenance daily living skills community integration and recovery-oriented goals.
• Accompany residents to community-based appointments including medical behavioral health HIV care benefits legal and social service appointments as needed.
• Utilize motivational interviewing harm reduction trauma-informed and person-centered approaches to encourage resident participation and progress.
• Monitor and encourage resident participation in program activities groups wellness services and community-building opportunities.
• Document resident interactions and service notes accurately and timely in the Electronic Case Record system.
• Communicate observed resident behaviors concerns needs or accomplishments to the assigned Case Manager and participate in case discussions as requested.
• Support new resident orientation and move-in processes including assistance with understanding building expectations available services and community resources.
• Participate in regular safety and wellness checks and collaborate with Residential Aides and other team members to maintain a safe stable and welcoming living environment.

Key Performance Indicators (KPIs):

• Maintain timely accurate documentation of resident contacts service support wellness checks and appointment assistance in the Electronic Case Record system.
• Support resident engagement in service plans program activities wellness services and community-building opportunities.
• Communicate resident needs concerns accomplishments and changes in presentation to Case Managers and Program Leadership in a timely manner.

Other functions that may be needed with this position include:

• Demonstrate excellent customer service with residents staff vendors and all other relevant stakeholders.
• Enthusiastically take part in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.
• Perform other related duties as assigned.

Requirements:

• High School Diploma or GED required. Associates Degree or some college coursework in Human Services Psychology Social Work Public Health or a related field preferred.
• CASAC Peer Certification or other relevant behavioral health recovery or housing-related credentials are not required but preferred.

Qualifications:

• Minimum one (1) year experience in a residential shelter supportive housing behavioral health harm reduction HIV services or related human services setting.
• Peer Certification CASAC or lived experience are not required but individuals with these qualifications are encouraged to apply.
• Experience working with people who have experienced homelessness and/or are living with serious mental illness substance use disorder HIV chronic health conditions or other complex needs strongly preferred.
• Knowledge of trauma-informed care motivational interviewing harm reduction recovery-oriented practice and housing-first principles preferred.
• Strong interpersonal and communication skills with the ability to manage conflict and de-escalate situations.
• Ability to work both independently and as part of a multidisciplinary team.
• Comfort using or learning to use electronic case record systems; training will be provided.
• Bilingual skills especially Spanish are a plus.

Competencies

• Cultural humility empathy resilience teamwork sound judgment and commitment to advocacy for people with histories of homelessness behavioral health challenges substance use HIV and housing instability.
• Dependable flexible and able to work assigned shifts including evenings weekends and holidays as needed.
• Able to maintain a high level of resident confidentiality.
• Excellent internal and external customer service skills and strong interpersonal skills.
• Good verbal and written communication skills including timely communication with Case Managers Program Leadership and multidisciplinary team members.
• Ability to work with colleagues to solve problems and support a safe welcoming residential environment.
• Familiarity with harm reduction trauma-informed recovery-oriented and housing retention practices.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information such as social security numbers or bank account details over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine please contact us at

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York States first harm reduction-based OASAS-licensed outpatient drug treatment program. Other services include Health Home care management behavioral health and syringe exchange programs. A pioneer in the social entrepreneurship movement Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information visit

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing healthcare HIV prevention and treatment among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

This position is included in a bargaining unit of Housing Works New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (RWDSU). Accordingly the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a CBA) between Housing Works and the RWDSU