Case Aide Eligibility

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The Department of Economic Security Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as a Case Aide. This position is responsible for providing support in the DDD Support Coordination Units assisting with casework directed by the Unit Supervisors Human Service Specialists and administrative and secretarial staff.

DDD provides individuals with developmental disabilities and their families services and supports that are flexible high-quality and member-driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation cannot have a principal interest in or have a spouse or close family with a principal interest in a DDD Qualified Vendor Agreement and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:

• Processes Eligibility packets. Document received packets/cases into the unit log. Routinely checks the database for a record of a referral/ application. Reviews application packets for completeness. Forwards completed packets to the assigned Eligibility Specialist and creates proxies for Flowboard.
• Conduct daily follow-up with providers to obtain additional information that is needed for processing of Eligibility packets.
• Close case files to assist with determinations within time frames outlined in policy and procedure.
• Serves as the in-day person in a unit and/or office. Answers office telephones and phone calls for Eligibility Specialists who are out of the office. Takes accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.
• Maintains office supplies copy machines postage meter etc. Opens reviews sorts and distributes office mail to appropriate Unit staff ensuring that critical documents (e.g. applications medical records) are prioritized for a timely response by the Eligibility Specialist/Division. Copies documents as requested.
• Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member information into the member information database.
• Prepares a wide variety of unit documents (e.g. correspondence memos and forms) for signature of designated authority for work unit and/or office. Responds to requests from various sources to update the prepared information.
  

Knowledge in:

• Basic human needs human growth personality and behavior.
• Community resources.
• Tracking systems.
• General office procedures.

Skills In:

• Applying federal laws state statutes and agency polices and procedures.
• Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
• Oral and written communication.
• Organizational skills.
• Initiating developing and maintaining member files
• Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public.
• Basic clerical skills including proper telephone etiquette operating office equipment (e.g. copier fax)
• Microsoft Word Outlook Excel and other computer applications.

Ability to:

• Adapt and be sensitive to a variety of cultures.
• Maintain and display professional demeanor.
• Establish family and professional partnerships.
• Work effectively with a wide range of personalities.
• Assess/review documents to determine importance to meeting member/family needs.
• Type a minimum of 40 wpm

The ideal candidate for this position will have:

• Candidate must possess at least 1 year of customer service experience or working with or assisting individuals in a community setting (e.g. community involvement with individuals with developmental disabilities aging and adult youth etc.).

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to Drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41-1968 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
  

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions about this career opportunity please contact Stacie Austin at or
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or Requests should be made as early as possible to allow time to arrange the accommodation.