Carrier Procurement Account Support Specialist, Carrier Services (CS)

Amazon is building the earths best transportation and logistics business. Our people are builders working tirelessly to serve customers optimize Amazons global network and enable the success of our trusted partners. Within Amazon Transportation Services (ATS) the Carrier Services team plays a key role in supporting carrier partners who transport goods for Amazon. Our team guides carriers through the application process to become an Amazon partner and resolves account-related issues for existing carrier partners. This is an exciting opportunity to join a high-visibility team in one of the fastest growing programs in Amazons transportation portfolio.
We are seeking an analytical and results-driven professional with a background in transportation or logistics to join our team as a Carrier Procurement Account Support this role you will primarily support the Amazon Freight Procurement team owning carrier engagement across onboarding and active bid activities. You will manage complex cases conduct outreach to carrier partners and leverage data to drive informed decisions and propose engagement strategies that improve procurement outcomes. You will also contribute to process improvements that raise the quality and efficiency of the teams outputs. As business needs evolve you may have the opportunity to support other procurement teams within Carrier Services broadening your exposure across the organization. The ideal candidate exercises sound judgment in ambiguous situations communicates clearly with internal and external stakeholders and takes ownership of outcomes rather than just tasks.

Key job responsibilities
- Manage carrier procurement engagement from initial outreach through bid submission ensuring all steps in the solicitation process are completed accurately and on time
- Lead direct outreach to carrier partners to drive bid participation clarify procurement requirements and resolve barriers to engagement; document outcomes and communicate findings to internal stakeholders
- Track bid status and carrier engagement across multiple procurement campaigns maintaining accurate documentation and providing timely updates to procurement leadership
- Manage a high-volume carrier portfolio across concurrent procurement campaigns making trade-offs between time and resources with limited oversight to meet sourcing deadlines
- Leverage data from multiple sources to evaluate carrier capacity market trends and bid performance; surface insights and present recommendations that inform procurement strategy and award decisions
- Propose and iterate on carrier engagement strategies to improve bid participation and conversion rates adjusting approach based on data and observed carrier behavior
- Escalate procurement blockers and carrier engagement risks with clear context and a recommended resolution path; propose alternative approaches when standard methods are not producing results
- Support the onboarding and development of new team members by sharing knowledge of processes systems and best practices

- High school or equivalent diploma
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Experience managing large data sets and utilizing to drive performance and process improvements

- 1 years of program management logistics operations supply chain transportation or equivalent experience
- 1 years of management experience
- Bachelors degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 22.00 - 29.00 USD hourly