Carrier Account Manager

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Carrier Account Manager

Swan Transportation Services Operations Full-Time Atlanta GA

POSITION SUMMARY

We are looking for a fast-paced solution-oriented Carrier Account Manager (CAM) to join our Operations team. This role is responsible for securing carrier capacity negotiating rates managing shipment execution and ensuring high-level service performance from pickup through delivery.

The ideal candidate thrives in a high-pressure environment communicates with urgency and can balance operational execution with margin protection. This position plays a critical role in maintaining strong carrier relationships protecting service reliability and driving operational efficiency across customer freight.

• Build and maintain strong relationships with carriers dispatchers and drivers to ensure dependable service and long-term partnership growth
• Proactively secure freight coverage 25 days in advance while aligning with margin and service expectations
• Source carriers negotiate rates and secure competitive pricing while balancing profitability and customer needs
• Manage shipments from tender through proof of delivery (POD) including:

• Booking execution
• Check calls and tracking
• Appointment management
• Exception resolution
• Post-delivery follow-up

• Monitor shipment progress using tracking tools alarms and internal SOPs to proactively identify and resolve service risks
• Communicate clearly and consistently with internal teams and carriers regarding shipment status delays and service concerns
• Vet and approve carriers using Highway FMCSA guidelines and internal compliance standards
• Evaluate carrier performance based on service communication reliability and tracking compliance
• Prioritize and grow relationships with preferred carriers across strategic lanes
• Collaborate with Account Managers Customer Account Specialists and Sales teams to support customer strategy and operational execution
• Protect company margin through disciplined execution proactive planning and early escalation of service or pricing risks
• Make quick informed decisions based on market conditions customer urgency and operational impact
• Support after-hours or weekend coverage on a rotating basis as needed

• Strong negotiation and relationship-building skills
• Ability to multitask and make decisions quickly in a fast-moving environment
• Strong communication skills with both internal teams and external partners
• High sense of urgency and accountability
• Ability to stay organized while managing a high shipment volume
• Comfortable handling conflict resolution and service recovery conversations
• Strong understanding of truckload operations carrier management and transportation market dynamics
• Experience working within a TMS and transportation technology platforms preferred

• Experience in freight brokerage logistics transportation or supply chain operations
• Experience managing truckload freight and carrier relationships
• Familiarity with load tracking platforms carrier vetting tools and freight market pricing
• Experience negotiating rates and managing margin performance

• Carrier sourcing and vetting
• Negotiation and market strategy
• Real-time problem solving
• Shipment tracking and operational execution
• Margin management
• Time management and prioritization
• Cross-functional collaboration
• System discipline and documentation accuracy

Performance in this role is measured by:

• Margin per load
• Gross margin percentage
• Carrier reuse rate
• On-time pickup and delivery performance
• Tracking and SOP compliance
• Outbound call activity
• Internal collaboration and communication

Quarterly bonus opportunities are tied to team and individual performance metrics including:

• Team Gross Margin %
• Team Carrier Reuse Rate
• Average Margin per Load
• Individual Gross Margin %

At Swan Transportation Services we move fast solve problems collaboratively and pride ourselves on operational excellence. This role is ideal for someone who enjoys relationship-building thrives under pressure and wants to make a direct impact on both customer success and company growth.

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