Caregiver Coordinator

Senior Helpers Central Iowa

Location: Urbandale IA
Schedule: MondayFriday 8:00 AM5:00 PM
Lunch: 1-hour lunch
Salary: $45000$60000 per year
On-Call: Limited on-call responsibilities

Senior Helpers Central Iowa is looking for a Caregiver Coordinator to join our growing team! We are looking for someone who is organized dependable compassionate and comfortable holding people accountable while still building positive relationships with our caregivers and clients.

This position is a key part of our office team and will help ensure our caregivers have the support training and accountability they need to provide excellent care to our clients.

Caregiver & Client Support

• Regularly check in with caregivers and clients to ensure needs are being met.

• Build strong relationships with caregivers clients and families.

• Address concerns questions and performance issues promptly.

• Follow up on caregiver concerns and make sure issues are resolved.

• Help create a positive culture of accountability communication and teamwork.

Caregiver Accountability

• Conduct bi-monthly site checks with each caregiver to ensure expectations and standards are being met.

• Review daily caregiver logs and documentation for accuracy completeness and quality.

• Follow up on missing incomplete or concerning documentation.

• Track and address caregiver performance concerns and occurrences.

• Manage caregiver late arrivals call-outs and attendance concerns in partnership with the Scheduling Coordinator.

Training & Development

• Assist with caregiver onboarding and training.

• Support ongoing caregiver education and training requirements.

• Help identify areas where additional training or coaching may be needed.

• Work with caregivers to ensure they understand client care plans and expectations.

Recruiting & Hiring

• Work closely with the Recruiter and Director of Operations to helprecruit interview and hire caregivers.

• Assist with maintaining adequate caregiver staffing levels.

• Help identify staffing needs and hiring priorities.

Team Collaboration

• Work closely with the Scheduling Coordinator and office leadership.

• Communicate staffing attendance performance and caregiver concerns to the appropriate team members.

• Help maintain smooth communication between caregivers clients families and the office.

• Assist with other office and operational needs as they arise.

We are looking for someone who:

• Has experience in home care healthcare senior care caregivingor a related field.

• Is highly organized and able to manage multiple priorities.

• Is comfortable having difficult conversations and holding caregivers accountable.

• Has strong communication and people skills.

• Is dependable and follows through.

• Can work independently while also being a strong team player.

• Is comfortable using technology and electronic documentation systems.

• Has a compassionate professional approach when working with seniors and their families.

• Understands that great home care depends on both great caregivers and great support from the office team.

At Senior Helpers you arent just filling shifts you are helping build a team that makes a real difference in the lives of seniors and their families.

This is an opportunity to take on a meaningful role where you can:

• Build relationships with caregivers and clients.

• Help develop and support an amazing caregiving team.

• Make a direct impact on the quality of care we provide.

• Grow professionally within a supportive office environment.

• Be part of a team that values communication accountability and compassion.

$45000$60000 annually based on experience and qualifications.

MondayFriday 8:00 AM5:00 PM
1-hour lunch

This position will have very limited on-call responsibilities with occasional after-hours support as needed.

If youre a people-person who loves helping others isnt afraid to hold people accountable and wants to make a difference in the lives of seniors and caregivers wed love to meet you!

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state and local laws.