Career navigator

Job Title: Career Navigator

Position Classification: Non-Exempt

Type: Full-time

Wage: $17.21 to $19.25

Office Location: Green Country- will service Miami OK

EXPERIENCE EXTREME CUSTOMER SERVICE

Your Impact

Do you want to make a lasting difference in the lives of your customers As a case manager with DWFS you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.

Primary Objectives of Position: The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing evaluating and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers and/or service providers for service needs. Helps customers to engage in self-assessment;

Essential Job Functions:

• Interviews customers to assess ongoing service needs obtain occupational information and explore the full range of employment opportunities and/or training.
• Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
• Provide career advisement including the development of individual employment/placement plans referrals to jobs placement in training or education programs job placement or advancement and retention services.
• Performs visits to customers homes training providers sites and /or employment sites.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

• Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required including requiring overtime.

  Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds frequently; up to 10 pounds regularly; and up to 25 pounds occasionally. Visual acuity speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying lifting twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

• Develops and implements service plans to meet customer needs. Ensures that service plans are maintained and updated as needed.
• Coordinates service provider activities.
• Implements prescribed program related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers. Manages a comprehensive caseload of job seekers
• Provides employment services on an ongoing basis.
• Provides guidance and other assistance to help the participant retain employment.
• Accurately document customer interactions through well-written case notes in automated system. Ensure that case files meet or exceed programmatic requirement. Prepare reports as requested.
• Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.

Qualifications :

Required Competencies: Customer/client focus learning orientation communication proficiency teamwork orientation technical capacity

Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products

• Keyboarding skills mandatory
• Ability to work in a team environment
• Excellent interpersonal skills and customer-service orientation
• Strong oral and written communication skills
• Bilingual candidates preferred

Required Competencies: Customer/client focus learning orientation communication proficiency teamwork orientation technical capacity

Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products. Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer-service orientation. Strong oral and written communication skills. Bilingual candidates preferred.

Additional Requirements: Must have valid drivers license and adequate vehicle insurance coverage.

Additional Information :

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Green Country - Miami County 121 North Main Street Miami OK 74354

Living Dynamic

We believe that every role matters and that every customer both internal and external should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

At the core of our business is a commitment to creating a work environment where all employees have equal access to resources professional growth and opportunities. Our Four Cornerstones paired with our dedication to Extreme Customer Service guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting developing and retaining a workforce that reflects the people we serve is essential to our ongoing success.

DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability reprisal or any other characteristic protected by federal state or local law.

Remote Work :

No

Employment Type :

Full-time