Care Team Training and Support Supervisor

At Elara Caring we believe the best care happens at homewhere people feel most comfortable.Thatswhy our compassionate teams serve over 60000 patients every day right where they live.As aCare TeamTraining and SupportSupervisoryoullplay a key role in leading a team of dedicated caregivers making a real impactinthe lives of our patients.

Ifyoureready to lead with purpose and help others thrivewedlove to have you on our team.

Why Join the Elara Caring MissionAt Elara Caring we believe in supporting those who care for others. When you join our team you become part of a compassionate purpose-driven organization committed to making a real difference.

What We Offer:

• A collaborative and supportive work environment

• A meaningful opportunity to positively impact lives every day

• Competitive compensation packages

• Tuition reimbursement for full-time employees

• Free continuing education opportunities for all team members

• Clear paths for career growth and advancement

• Comprehensive medical dental and vision insurance

• 401(K) with employer match

• Generous paid time off including holidays and family/pet bereavement

• Pet insurance for your furry family members

AstheCare Team Training and Support Supervisoryoull contribute to our success in the following ways:

• Lead and support Care Team Supervisors and caregivers ensuring daily operations align with Elara Carings mission values and commitment to quality patient care.

• Manage SCA schedules productivity and workload distribution to ensure appropriate coverage operational efficiency and achievement of performance expectations.

• Provide onboarding mentorship and operational training for new Care Team Supervisors and team members as needed.

• Support branch operations by assisting with vacant Care Team Supervisor caseloads ensuring continuity of care proper case management oversight and uninterrupted service delivery.

• Coordinate and oversee the scheduling of homemaking personal care and home health aide services including coverage for planned and unplanned absences.

• Maintainaccuraterecords of client services plans of care caregiver schedules service requests authorizations and contract-specific documentation.

• Educate clients and families on Elara Caring policies services and applicable federal and state regulations.

• Partner with branch leadership on growth initiatives operational planning and service expansion efforts.

• Review operational reports and proactivelyidentifyand resolve billing payrollutilization scheduling and service delivery discrepancies.

• Ensure compliance with allstate federal payer contract licensure and regulatory requirements.

• Provide coaching support performance feedback and corrective action guidance to caregivers and supervisors to promote engagement accountability and quality outcomes.

• Monitor caregiver compliance with required certifications training programs health assessments in-services and regulatory requirements.

• Conduct caregiver orientations and onboarding activities as.

• Monitor daily service delivery open shifts and staffing needs to ensure adequate caregiver coverage and continuity of care for all clients.

• Reviewutilization authorization and service delivery reports toidentifytrends address inconsistencies and improve operational performance.

• Communicate effectively with caregivers clients case managers referral partners and leadership teams to ensure exceptional service andtimelyissue resolution.

• Provide written and verbal updates to leadershipregardingemployee performance concerns operational risks client issues and branch performance.

• Support and provide guidance to bilingual or specialized supervisory teams as needed to ensure consistent operational execution and service delivery.

• Maintain patient and employee confidentiality and ensure compliance with HIPAA privacy and security requirements.

• Represent Elara Caring professionally within the community by fostering positive relationships andparticipatingin professional community and industry events.

• Lead through influence accountability teamwork and service excellence while promoting a culture focused on compassion quality and continuous improvement.

• Performadditionalduties special projects and operationalinitiatives asassigned to support branch success and organizational growth.
  

What is Required

• High School Diploma or GED

• Associates or Bachelorsdegree preferred

• Experience working with elderly or disabled populations preferred

• Five (5) years of experience in a fast-paced office or healthcare environment preferred

• Working knowledge of Medicare/Medicaid and home care operations preferred

• Strong computerproficiencyand documentation skills

• Excellent organizational and multitasking abilities

• Professional verbal and written communication skills

• Strong leadership coaching and motivational skills

• Ability to thrive in a fast-paced high-volume environment

• Bilingual fluency (Spanish Mandarin/Cantonese Russian or Portuguese) may bebased on location

• Reliablepersonaltransportationandability to travel locally and occasionally to support audits or operational needs
  

You will report toCare Team Manager Lead Branch Director or Regional Branch Director.

This is not a comprehensive list of all jobresponsibilities; a fulljob descriptionwill be provided.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equalopportunityworkplace.

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