Care Team Supervisor

At Elara Caring we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals providing the Right Care at the Right Time in the Right Place.

Job Description:

At Elara Caring we believe the best care happens at homewhere people feel most comfortable. Thats why our compassionate teams serve over 60000 patients every day right where they live. As a Care Team Supervisor youll play a key role in leading a team of dedicated caregivers making a real impact in the lives of our patients.

If youre ready to lead with purpose and help others thrive wed love to have you on our team.

Why Join the Elara Caring Mission At Elara Caring we believe in supporting those who care for others. When you join our team you become part of a compassionate purpose-driven organization committed to making a real difference.

What We Offer:

• A collaborative and supportive work environment
• A meaningful opportunity to positively impact lives every day
• Competitive compensation packages
• Tuition reimbursement for full-time employees
• Free continuing education opportunities for all team members
• Clear paths for career growth and advancement
• Comprehensive medical dental and vision insurance
• 401(K) with employer match
• Generous paid time off including holidays and family/pet bereavement
• Pet insurance for your furry family members

As the Care Team Supervisor youll contribute to our success in the following ways:

• Coordinate and schedule homemaking personal care and home health aide services in a timely manner including coverage for planned and unplanned absences
• Maintain accurate client service records plans of care caregiver schedules and required documentation
• Review and manage contract-specific documentation and ensure all required authorizations align with scheduled services
• Educate clients on services policies and Federal/State regulations to ensure understanding and compliance
• Support branch growth initiatives and operational planning efforts
• Review reports and monitor systems to ensure accuracy in billing payroll utilization and service delivery
• Process and manage employee timesheets and collaborate with payroll and timekeeping teams as needed
• Ensure ongoing compliance with all State Federal licensure contract and regulatory requirements
• Provide guidance coaching support and performance counseling to caregivers to promote engagement and quality care
• Ensure caregiver compliance with required trainings certifications medical requirements health assessments and in-services
• Conduct caregiver orientations and maintain complete caregiver and client documentation records
• Monitor daily client service delivery requirements to ensure adequate caregiver availability and shift coverage
• Review open shifts utilization reports and staffing needs daily to maintain continuity of care
• Submit employee incident allegation and workers compensation information to HR in a timely manner
• Communicate professionally and effectively with caregivers clients case managers supervisors and leadership teams
• Represent Elara Caring in a professional and positive manner within the community and through participation in local organizations and initiatives
• Remain flexible and available to support direct care services as needed
• May oversee and provide guidance to Chinese-speaking supervisors to ensure alignment with branch and organizational objectives
• Support Elara Carings mission values and commitment to delivering exceptional patient-centered care every day
• Perform additional duties and projects as assigned to support team and organizational success
  

What is Required

• High School Diploma or GED required
• Associates or Bachelors degree preferred
• Experience working with elderly or disabled populations preferred
• Five (5) years of experience in a fast-paced office or healthcare environment preferred
• Working knowledge of Medicare/Medicaid and home care operations preferred
• Knowledge of kidney-related diagnoses including dialysis treatments and post-dialysis care needs is highly preferred
• Strong computer proficiency and documentation skills
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Strong leadership coaching and motivational skills
• Ability to thrive in a fast-paced high-volume environment
• Bilingual fluency (Spanish Mandarin/Cantonese Russian or Portuguese) may be required based on location
• Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs
  

You will report to Care Team Manager Lead Branch Director or Regional Branch Director.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process please submit a request via email at

Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors including qualifications skills competencies and relevant experience. Elara offers a broad range of benefits. Learn more at Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.