Care Team Coordinator

Senior Helpers of Bel Air is seeking a Care Team Coordinator to serve as a resource and support for our caregiver team. This is a hands-on field-focused position for someone who understands home care enjoys working with caregivers and takes pride in keeping our team prepared supported and compliant.

The Care Team Coordinator will work closely with the Operations team to support caregiver onboarding and orientations maintain compliance requirements assist with training and education and help caregivers succeed in the field.

The focus is on being a reliable resource for our care team and helping ensure our caregivers have the tools training and support they need to provide excellent care.

• Serve as a day-to-day resource for caregivers and assist with questions concerns and care-related needs.
• Conduct and assist with new caregiver orientations and onboarding.
• Assist with managing inbound and outbound calls
• Help ensure caregiver files certifications training and other required compliance items remain current.
• Track upcoming expirations and follow up with caregivers to obtain required documentation.
• Assist with caregiver training education skills reviews and ongoing development.
• Provide additional training or coaching when a caregiver needs assistance with a specific client or care task.
• Conduct caregiver check-ins and provide feedback to the Operations team when additional support may be needed.
• Assist with caregiver recognition engagement and retention efforts.
• Support the Operations team with quality assurance and field-related follow-up.
• Participate in client visits caregiver visits or other field activities as needed.
• Assist with maintaining accurate caregiver records and documentation.
• Help identify opportunities to improve caregiver performance consistency and client satisfaction.
• Work collaboratively with the scheduling and operations teams to help resolve caregiver-related issues.
• Maintain a professional positive and supportive relationship with the caregiver team.
• Other duties as assigned to support the Care Team and Operations department.

• CNA or GNA preferred.
• Previous experience in home care senior care healthcare or a similar environment preferred.
• Strong understanding of caregiver responsibilities and the needs of seniors.
• Excellent communication and interpersonal skills.
• Comfortable working directly with caregivers and providing coaching or assistance.
• Organized and able to manage multiple responsibilities and follow up on outstanding items.
• Comfortable using technology electronic documentation systems and Microsoft Office.
• Ability to work independently while also functioning as part of a team.
• Professional dependable and approachable.
• Must have a valid drivers license reliable transportation and the ability to drive to client homes and other locations as needed.
• Must be willing to work in the field as well as in the office.

The Care Team Coordinator is successful when our caregivers feel that they have a knowledgeable and accessible resource they can turn to.

Success in this role means:

• Caregiver orientations are completed thoroughly and consistently.
• Compliance requirements stay current and organized.
• Caregivers receive the training and support they need.
• Caregiver questions and concerns are addressed promptly.
• The Operations team has visibility into caregiver needs and potential issues.
• Caregivers feel supported prepared and connected to the organization.
• Clients receive consistent high-quality care from a well-supported care team.
• Positive Attitude that can be felt over the phone or in-person.

• $40000$45000 annually based on experience and qualifications
• Paid Time Off
• Mileage Reimbursement
• Voluntary Health Benefits

CNA/GNA certification and relevant home care experience are preferred and will be considered when determining compensation.

About Senior Helpers of Bel Air:

We are an independently owned and operated franchisee of SH Franchising LLC dba Senior Helpers. Senior Helpers has been the nations premier franchisor of in-home senior care franchisees since 2005 with locations across the services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients their families and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state and local laws.